Home United Kingdom Customer Service Advisor
Home United Kingdom Customer Service Advisor
Customer Service Advisor
Job details
Where: Cardiff Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus incentives Hourly Rate: £12.05 Shift: 12hrs Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE Why not use your skills to make a difference and join our Home Broadband Team in Cardiff. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way. Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE Why not use your skills to make a difference and join our Home Technical Team in Cardiff. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way. You dont need specific experience to join us. Provided that you are naturally helpful, calm and can build relationships - we can train you the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What's in it for you
- A   great   starting salary of  £23,504 rising to £24,064 after 9 months of being here, plus incentives and bonuses
- Huge   discounts of EE & BT products including your Mobile and Broadband – saving you   hundreds   of   pounds   every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
- Season Ticket   Travel Loan – giving you the funds to   pay for your travel   to and from work up front, making a difference where it counts.
- Volunteering days, so you can   give back   to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
Apply safely
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'Customer Service Advisor', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p><p><p><b> Where: Cardiff </b></p><p><b> Full time: Permanent </b></p><p><b> Salary: £23,504 rising to £24,064 at 9 months in role, plus incentives </b></p><p><b> Hourly Rate: £12.05</b></p><p><b> Shift: 12hrs </b></p><p><p> Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE   </p><p> Why not use your skills to make a difference and join our Home Broadband Team in Cardiff. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.  </p><p> Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE   </p><p> Why not use your skills to make a difference and join our Home Technical Team in Cardiff. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. 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Prove to employers that you can provide excellent customer service skills and get the rewards you deserve. With a recognised qualification on your CV, you’ll have a huge advantage and will have many more job opportunities.<br /> <br /> The modules on this course have been designed by professionals and begin by covering customer service as a whole. Learners will also study telephone etiquette, how to work in a team effectively, how to supervise a team, social intelligence, negotiation skills, time management and how to manage stress at work. 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Prove to employers that you can provide excellent customer service skills and get the rewards you deserve. With a recognised qualification on your CV, you’ll have a huge advantage and will have many more job opportunities.<br /> <br /> The modules on this course have been designed by professionals and begin by covering customer service as a whole. Learners will also study telephone etiquette, how to work in a team effectively, how to supervise a team, how to deal with complaints and much more. Gaining this certificate will fully prepare you for work in a customer service environment and will allow you to progress to supervisor level once you have some work experience.<br /> <br /> <strong>What will I learn?</strong><br /> <br /> This Customer Service Skills Training course will develop knowledge and skills in key areas such as: <ul> <li>Delivering customer service</li> <li>Customer retention</li> <li>Resolving customer problems</li> <li>Business principles</li> <li>Managing your own performance</li> <li>Professional development</li> </ul> Learning with Study 365 has many advantages. The course material is delivered straight to you and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.<br /> <br /> This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. 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Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE   </p><p> Why not use your skills to make a difference and join our Home Broadband Team in Cardiff. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.  </p><p> Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE   </p><p> Why not use your skills to make a difference and join our Home Technical Team in Cardiff. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.  </p><p> You dont need specific experience to join us. Provided that you are naturally helpful, calm and can build relationships - we can train you the rest. </p><p> We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.  </p><p><p><h2> What's in it for you </h2><p><ul><li> A   great   starting salary of  £23,504 rising to £24,064 after 9 months of being here, plus incentives and bonuses  </li><li> Huge   discounts of EE & BT products including your Mobile and Broadband – saving you   hundreds   of   pounds   every year.  </li></ul><p><ul><li> Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.  </li><li> Season Ticket   Travel Loan – giving you the funds to   pay for your travel   to and from work up front, making a difference where it counts.  </li></ul><p><ul><li> Volunteering days, so you can   give back   to your local community.  </li><li> Optional Private Healthcare and Dental, to protect you and your family.   </li></ul><p> On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. 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Hiring company
EE
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Customer Service Skills Diploma Study 365AED 182Duration: Upto 75 Hours
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Customer Service Study 365AED 112Duration: Upto 38 Hours
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