Home United Kingdom Customer Service Advisor
Home United Kingdom Customer Service Advisor
Customer Service Advisor
Job details
Where: Cardiff Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus incentives Hourly Rate: £12.05 Shift: 12hrs Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE Why not use your skills to make a difference and join our Home Broadband Team in Cardiff. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way. Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE Why not use your skills to make a difference and join our Home Technical Team in Cardiff. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way. You dont need specific experience to join us. Provided that you are naturally helpful, calm and can build relationships - we can train you the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What's in it for you
- A   great   starting salary of  £23,504 rising to £24,064 after 9 months of being here, plus incentives and bonuses
- Huge   discounts of EE & BT products including your Mobile and Broadband – saving you   hundreds   of   pounds   every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
- Season Ticket   Travel Loan – giving you the funds to   pay for your travel   to and from work up front, making a difference where it counts.
- Volunteering days, so you can   give back   to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
Apply safely
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'Customer Service Advisor', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p><p><p><b> Where: Cardiff </b></p><p><b> Full time: Permanent </b></p><p><b> Salary: £23,504 rising to £24,064 at 9 months in role, plus incentives </b></p><p><b> Hourly Rate: £12.05</b></p><p><b> Shift: 12hrs </b></p><p><p> Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE   </p><p> Why not use your skills to make a difference and join our Home Broadband Team in Cardiff. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.  </p><p> Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE   </p><p> Why not use your skills to make a difference and join our Home Technical Team in Cardiff. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. 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Microsoft Office is the most popular program that is used by most of the administrative positions around the world. It is the combination of several applications like Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint and Microsoft Outlook. Each has their specific functionality. Unlike other institutions, London Institute of Business and Management provide Microsoft Office Management courses with a special focus on the use of Microsoft Office programs in the business world.<br /> <br /> Finally, London Institute of Business and Management include courses related to administrative positions like Personal Assistant, Secretary and virtual assistant course. These courses will help you to gain knowledge and skills required to deal with day-to-day responsibilities that may be encountered when you are in these post.<br /> <br /> In short, we offer comprehensive courses related to Microsoft Office, Business .With the classes, we try to help students to achieve their business and corporate goals. The course also assists people to obtain particular career ambitions. We believe that the right training for the right candidate helps them to gain their objectives and prosperity. 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Apart from these, you must know how to work with essential office applications such as Microsoft Office Word, Excel, and PowerPoint.<br> <br> The course covers all the above-mentioned areas and guides you to be a skilled employee.<br> <br> <strong>Key features of the course:</strong> <ul> <li>Lifetime access to the course</li> <li>No hidden fees, only pay the price of the course which includes exam fees.</li> <li>Recognized qualification upon successful completion of the course</li> <li>Study from anywhere, anytime, whenever it is convenient for you.</li> <li>Affordable and engaging e-learning study materials</li> <li>Study at your own pace from tablet, PC, or smartphone</li> <li>Online tutor support when you are in need.</li> </ul> <strong>COURSE CURRICULUM:<br> <br> Admin Support:</strong> <ul> <li>Module One - Getting Started</li> <li>Module Two - Getting Organized (I)</li> <li>Module Three - Getting Organized (II)</li> <li>Module Four - Managing Time</li> <li>Module Five - Getting It All Done On Time</li> <li>Module Six - 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Dealing with the Customer Over the Phone</li> <li>Module Eight - Dealing with the Customer In-Person</li> <li>Module Nine - Sensitivity in Dealing with Customers</li> <li>Module Ten - Scenarios of Dealing with a Difficult Customer</li> <li>Module Eleven - Following up With a Customer Once You Have Addressed Their Issue</li> <li>Module Twelve - Wrapping Up</li> </ul> <strong>Customer Service: Telephone Etiquette:</strong> <ul> <li>Module One - Getting Started</li> <li>Module Two - Aspects of Phone Etiquette</li> <li>Module Three - Using Proper Phone Language</li> <li>Module Four - Eliminate Phone Distractions0</li> <li>Module Five - Inbound Calls</li> <li>Module Six - Outbound Calls</li> <li>Module Seven - Handling Rude or Angry Callers</li> <li>Module Eight - Handling Interoffice Calls</li> <li>Module Nine - Handling Voicemail Messages</li> <li>Module Ten - Methods of Training Employees</li> <li>Module Eleven - Correcting Poor Telephone Etiquette</li> <li>Module Twelve - Wrapping Up</li> </ul> <strong>Customer Relationship Management:</strong> <ul> <li>Customer Relationship Management</li> <li>What CRM Is and Who It Serves</li> <li>Checklist for Success</li> <li>Requirement Driven Product Selection</li> <li>Considerations in Tool Selection</li> <li>Strategies for Customer Retention</li> <li>Building the Future</li> <li>Homegrown vs. Application Service Provider</li> <li>Evaluating and Reviewing Your Program</li> <li>The Development Team</li> </ul> <strong>Microsoft Office Word:</strong> <ul> <li>Module One - Getting Started</li> <li>Module Two - Opening</li> <li>Module Three - Working with the Interface</li> <li>Module Four - Your First Document</li> <li>Module Five - Basic Editing Tasks</li> <li>Module Six - Basic Formatting Tasks</li> <li>Module Seven - Formatting Paragraphs</li> <li>Module Eight - Advanced Formatting Tasks</li> <li>Module Nine - Working with Styles</li> <li>Module Ten - Formatting the Page</li> <li>Module Eleven - Sharing Your Document</li> <li>Module Twelve - Wrapping Up</li> </ul> <strong>Microsoft Office Powerpoint:</strong> <ul> <li>Module One - Getting Started</li> <li>Module Two - Opening PowerPoint</li> <li>Module Three - Working with the Interface</li> <li>Module Four - Your First Presentation</li> <li>Module Five - Working with Text</li> <li>Module Six - Formatting Text and Paragraphs</li> <li>Module Seven - Adding Pictures</li> <li>Module Eight - Advanced Formatting Tasks</li> <li>Module Nine - Working with Transitions and Animations</li> <li>Module Ten - Setting Up Your Slide Show</li> <li>Module Eleven - 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Hiring company
EE
-
Office Admin and Customer Service Diploma London Institute of Business & ManagementAED 61
AED 661Duration: Upto 19 Hours -
Customer Experience Management Advanced Diploma Course LineAED 89Duration: Upto 13 Hours
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