Home United Kingdom Customer Service Advisor - Uncapped Commission
Home United Kingdom Customer Service Advisor - Uncapped Commission
Customer Service Advisor - Uncapped Commission
Job details
Where : Glasgow - Alexander Bain House Part Time: Permanent Salary: £12,535.47 rising to £12,834.13 at 9 months in role, plus uncapped commission, based on a 20 hour per week contract Hourly rate: £12.05 per hour rising to £12.34 per hour at 9 months in role Shifts: Day shifts - working 20 hours per week and working between the days of Monday, Tuesday,, Thursday and Friday. One Saturday every 3 weeks 09:00am until 04:30pm If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdown’s with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Glasgow. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. - A great starting salary rising after 9 months of being here, plus incentives and bonuses - Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year. - Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want. - Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts. - Volunteering days, so you can give back to your local community. - Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
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Our commitment to online learning and our technical experience has been put to excellent use within the contents of these educational modules. By enroling today, you can take your knowledge of Customer Services to a whole new level and quickly reap the rewards of your study in the field you have chosen.<br /> <br /> We are confident that you will find the skills and information that you will need to succeed in this area and excel in the eyes of others. Do not rely on substandard training or half-hearted education. Commit to the best, and we will help you reach your full potential whenever and wherever you need us.<br /> <br /> Please note that the Customer Services Coordinator provides valuable and significant theoretical training for all. However, it does not offer official qualifications for professional practices. Always check details with the appropriate authorities or management.<br /> <br /> <strong>Learning Outcomes</strong> <ul> <li>Instant access to verified and reliable information</li> <li>Participation in inventive and interactive training exercises</li> <li>Quick assessment and guidance for all subjects</li> <li>Freedom to study in any location and at a pace that suits you</li> <li>Expert support from dedicated tutors committed to online learning</li> </ul> <strong>Is This Course Right for You?</strong><br /> <br /> This course is designed to provide an introduction to Customer Services and offers an excellent way to gain the vital skills and confidence to start a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Full-time and part-time learners are equally supported and the study periods being entirely customisable to your needs.<br /> <br /> <strong>Method of Assessment</strong><br /> <br /> For assessing your learning, you have to complete an automated MCQ exam. It is required for the students to score at least 60% to pass the exam and fulfil the Quality Licence Scheme endorsed certificate criteria. Learners can apply for the certificate after they clear the exam.<br /> <br /> There are assignment questions provided at the end of the course. You are suggested to complete the questions to enrich your understanding regarding the course. You can complete this according to your preferred time. 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It is also well suited for those who are already working and would like to take certification for further career progression.<br /> <br /> Earning Vskills Customer Care Manager Certification can help candidate differentiate in today's competitive job market, broaden their employment opportunities by displaying their advanced skills, and result in higher earning potential.<br /> <br /> <strong>Who will benefit from taking Customer Care Manager Certification?</strong><br /> Job seekers looking to find employment in web development, or IT departments of various companies, students generally wanting to improve their skill set and make their CV stronger and existing employees looking for a better role can prove their employers the value of their skills through this ;<br /> <br /> <strong>Benefits of Certification</strong> <ul> <li><strong>Government certification</strong></li> <li>Certification valid for life</li> <li>Lifelong e-learning access</li> <li>Learning Hours: 12+ hrs</li> </ul> <br /> <strong>How It Works</strong> <ol> <li>Select Certification & Register</li> <li>Receive Online e-Learning Access (LMS)</li> <li>Take exam online anywhere, anytime</li> <li>Get certified & Increase Employability</li> </ol> <strong>Test Details</strong> <ul> <li>Duration: 60 minutes</li> <li>No. of questions: 50</li> <li>Maximum marks: 50, Passing marks: 25 (50%).</li> <li>There is NO negative marking in this module.</li> <li>Online exam.</li> </ul> <br /> <br /> <strong>TABLE OF CONTENT</strong><br /> <br /> <strong>Customer Expectations</strong> <ul> <li>What is customer expectations</li> <li>Customer Expectations Relevance</li> <li>Types of Expectations</li> <li>Expectations Model</li> <li>Managing Expectations</li> <li>New-Age Customer Expectations</li> <li>Customer Feedback</li> <li>Handling Customer Expectations</li> </ul> <strong>Customer Needs</strong> <ul> <li>Consumer Need</li> <li>Understanding Customer Needs</li> <li>Hulls Drives Reduction Theory</li> <li>Maslow’s Hierarchy of Needs</li> <li>McClelland’s Three Needs Theory</li> <li>Consumer Motivation Concept</li> <li>Means - 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One Saturday every 3 weeks 09:00am until 04:30pm </p><p> If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdown’s with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. </p><p> We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Glasgow. </p><p> We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. 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Hiring company
EE
-
Customer Services Coordinator Academy for Health & FitnessAED 47
AED 2,387Duration: Upto 4 Hours -
Certified Customer Care Manager VskillsAED 155Duration: 1 To 2 Months
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