Home United Kingdom Call Center Operator - Uncapped Commission
Home United Kingdom Call Center Operator - Uncapped Commission
Call Center Operator - Uncapped Commission
Job details
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdown’s with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Doncaster? We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you?
- A great salary of £23,504 plus an uncapped super simple commission scheme
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
- Concierge service.
Shift pattern
Mon | Tue | Wed | Thu | Fri | Sat | Sun |
09:15-19:00 | 09:15-19:00 | 09:15-19:00 | 09:15-19:00 | Off | 09:00-18:45 | Off |
08:00-17:45 | 08:00-17:45 | 08:00-17:45 | 08:00-17:45 | 08:00-17:45 | Off | Off |
08:00-17:30 | Off | Off | Off | 08:00-17:30 | 08:00-17:00 | Off |
Off | 09:00-17:30 | 09:00-17:30 | 09:00-17:30 | 09:00-17:30 | Off | 09:00-17:30 |
Apply safely
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Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. </p><p><p><b> What’s in it for you? </b></p><p> </p><ul><li> A great salary of £23,504 plus an uncapped super simple commission scheme </li><li> Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year. </li><li> Support in carving your own career path. 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Our commitment to online learning and our technical experience has been put to excellent use within the contents of these educational modules. By enroling today, you can take your knowledge of Customer Services to a whole new level and quickly reap the rewards of your study in the field you have chosen.<br /> <br /> We are confident that you will find the skills and information that you will need to succeed in this area and excel in the eyes of others. Do not rely on substandard training or half-hearted education. Commit to the best, and we will help you reach your full potential whenever and wherever you need us.<br /> <br /> Please note that the Customer Services Coordinator provides valuable and significant theoretical training for all. However, it does not offer official qualifications for professional practices. Always check details with the appropriate authorities or management.<br /> <br /> <strong>Learning Outcomes</strong> <ul> <li>Instant access to verified and reliable information</li> <li>Participation in inventive and interactive training exercises</li> <li>Quick assessment and guidance for all subjects</li> <li>Freedom to study in any location and at a pace that suits you</li> <li>Expert support from dedicated tutors committed to online learning</li> </ul> <strong>Is This Course Right for You?</strong><br /> <br /> This course is designed to provide an introduction to Customer Services and offers an excellent way to gain the vital skills and confidence to start a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Full-time and part-time learners are equally supported and the study periods being entirely customisable to your needs.<br /> <br /> <strong>Method of Assessment</strong><br /> <br /> For assessing your learning, you have to complete an automated MCQ exam. It is required for the students to score at least 60% to pass the exam and fulfil the Quality Licence Scheme endorsed certificate criteria. Learners can apply for the certificate after they clear the exam.<br /> <br /> There are assignment questions provided at the end of the course. You are suggested to complete the questions to enrich your understanding regarding the course. You can complete this according to your preferred time. 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Our commitment to online learning and our technical experience has been put to excellent use within the contents of these educational modules. By enroling today, you can take your knowledge of Customer Services to a whole new level and quickly reap the rewards of your study in the field you have chosen.<br /> <br /> We are confident that you will find the skills and information that you will need to succeed in this area and excel in the eyes of others. Do not rely on substandard training or half-hearted education. Commit to the best, and we will help you reach your full potential whenever and wherever you need us.<br /> <br /> Please note that the Customer Services Coordinator provides valuable and significant theoretical training for all. However, it does not offer official qualifications for professional practices. Always check details with the appropriate authorities or management.<br /> <br /> <strong>Learning Outcomes</strong> <ul> <li>Instant access to verified and reliable information</li> <li>Participation in inventive and interactive training exercises</li> <li>Quick assessment and guidance for all subjects</li> <li>Freedom to study in any location and at a pace that suits you</li> <li>Expert support from dedicated tutors committed to online learning</li> </ul> <strong>Is This Course Right for You?</strong><br /> <br /> This course is designed to provide an introduction to Customer Services and offers an excellent way to gain the vital skills and confidence to start a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Full-time and part-time learners are equally supported and the study periods being entirely customisable to your needs.<br /> <br /> <strong>Method of Assessment</strong><br /> <br /> For assessing your learning, you have to complete an automated MCQ exam. It is required for the students to score at least 60% to pass the exam and fulfil the Quality Licence Scheme endorsed certificate criteria. Learners can apply for the certificate after they clear the exam.<br /> <br /> There are assignment questions provided at the end of the course. You are suggested to complete the questions to enrich your understanding regarding the course. You can complete this according to your preferred time. The expert tutor will provide feedback on your performance after assessing your assignment<br /> <br /> <strong>COURSE CURRICULUM</strong> <ul> <li>Module 01: Introduction to Customer Service</li> <li>Module 02: What’s Different about Good Customer Service?</li> <li>Module 03: Customer Relationship Management</li> <li>Module 04: Customer Service Communication Strategies</li> <li>Module 05: Data Analysis in CRM</li> <li>Module 06: Deepening Customer Relationship</li> <li>Module 07: Handling Customer Complaints</li> <li>Module 08: Aspects of Phone Etiquette</li> <li>Module 09: Know Your Customer (KYC)</li> <li>Module 10: Customer Due Diligence</li> </ul> <strong>Your Path to Success</strong><br /> <br /> By completing the training in Customer Services Coordinator, you will be able to significantly demonstrate your acquired abilities and knowledge of Customer Services. This can give you an advantage in career progression, job applications, and personal mastery in this area.', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Customer Service Manager,Customer Services Coordinator,Customer Service Specialist', 'eligibility' => '<ul> <li>The Customer Services Coordinator is open to all students and has no formal entry requirements.</li> <li>To study this Customer Services Coordinator, all you need is a passion for learning a good understanding of English.</li> <li>You must also be over the age of 16.</li> </ul> ', 'school' => 'Academy for Health & Fitness', 'keywords' => 'Customer Service,Customer,Customerservice', 'location' => 'Online', 'duration' => 'Upto 4 Hours', 'timing' => 'Flexible', 'cost' => null, 'discount' => '98% Off for Laimoon Users!', 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ), (int) 1 => array( 'Course' => array( 'id' => '121850', 'seeder_id' => '43', 'edited_seeder_id' => '43', 'edited_client_id' => '7929', 'title' => 'Level 3 Certificate in Customer Care', 'external_link' => 'https://inspirelondoncollege.co.uk/courses/level-4-diploma-admin-secretarial-pa/', 'objectives' => null, 'photo_cta' => null, 'photo' => null, 'length' => '', 'next_session' => '', 'schedules' => null, 'duration' => 'Upto 4 Weeks', 'base_duration' => '0', 'timing' => '', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'Inspire London College', 'logo' => '', 'certificate_diploma' => 'yes', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '18', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '18', 'nondiscounted_base_price' => '150', 'currency' => 'GBP', 'discount' => '88% Off for Laimoon Users!', 'free_trial_text' => '', 'laimoon_offer' => '1', 'summary' => '<p><strong>Level 3 Certificate in Customer Care</strong></p><p> Each and every one of us serves customers, whether we realize it or not. Maybe you're on the frontlines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers. Certificate in Customer Care will look at all types of customers and how we can serve them better and improve ourselves in the process. Certificate in Customer Care and customer support can be done over a variety of methods, including text messages and web chats. Customers are always changing and so is the technology they use, so make sure you're keeping up with both! Call center employees who know how to handle the great variety of situations that present themselves with skill and professionalism will be an asset to the organization as well as being able to profit themselves in terms of salaries and performance bonuses. Certificate in Customer Care will allow the employee to enter their work area with confidence that they are equipped to answer questions and overcome objections and ultimately close the deal.</p> <p><strong>Course Outline</strong></p><p> Level 3 Certificate in Certificate in Customer Care is 60 credits ;To achieve a Level 3 Certificate in Certificate in Customer Care learner must have to achieve 4 Modules with 60 Credits to get Certificate of Completion from ILC.</p> <p><strong>Modules Outline</strong></p><p> Module 1: Customer Service</p><p> Module 2: Customer Support</p><p> Module 3: Communication Strategies</p><p> Module 4: Call Center Training</p> <p><strong>Learning Objectives<br> Key Learning Objectives of Certificate in Customer Care course is:</strong></p> <ul> <li>State what customer service means in relation to all your customers, both internal and external</li> <li>Recognize how your attitude affects customer service</li> <li>Identify your customers' needs</li> <li>Use outstanding customer service to generate return business</li> <li>Build good will through in-person customer service</li> <li>Provide outstanding customer service over the phone</li> <li>Know the different venues for customer support</li> <li>Recognize challenges of customer support</li> <li>Learn different applications</li> <li>Know proper forms of documentation</li> <li>Understand what communication is</li> <li>Identify ways that communication can happen</li> <li>Identify barriers to communication and how to overcome them</li> <li>Develop their non-verbal and par verbal communication skills</li> <li>Use the STAR method to speak on the spot</li> <li>Define and understand call center strategies.</li> <li>Identify different types of buying motivations.</li> <li>Create SMART Goals.</li> <li>Familiarize myself with strategies that sharpen effective communication.</li> <li>Use proper phone etiquette.</li> </ul> <p><strong>Course / Training Format</strong></p><p> After successful enrolment, learner will get access to ILC Moodle, where all the study material / Training Manual will be available. ILC Moodle can be accessed 24/7 anywhere, anytime.</p><p> Training Manual contains several modules, each having specific knowledge and case study at the end. All the courses material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.</p><p> The Test (MCQ's) will be based on modules of Training Manual.</p> <p><strong>Assessment</strong></p><p> After studying through the training manual, Learner will have to attempt Final Test (online multiple-choice test - 2 attempts), if necessary, may attempt the test third times at no extra cost. Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 80%. 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Maybe you're on the frontlines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers. Certificate in Customer Care will look at all types of customers and how we can serve them better and improve ourselves in the process. Certificate in Customer Care and customer support can be done over a variety of methods, including text messages and web chats. Customers are always changing and so is the technology they use, so make sure you're keeping up with both! Call center employees who know how to handle the great variety of situations that present themselves with skill and professionalism will be an asset to the organization as well as being able to profit themselves in terms of salaries and performance bonuses. Certificate in Customer Care will allow the employee to enter their work area with confidence that they are equipped to answer questions and overcome objections and ultimately close the deal.</p> <p><strong>Course Outline</strong></p><p> Level 3 Certificate in Certificate in Customer Care is 60 credits ;To achieve a Level 3 Certificate in Certificate in Customer Care learner must have to achieve 4 Modules with 60 Credits to get Certificate of Completion from ILC.</p> <p><strong>Modules Outline</strong></p><p> Module 1: Customer Service</p><p> Module 2: Customer Support</p><p> Module 3: Communication Strategies</p><p> Module 4: Call Center Training</p> <p><strong>Learning Objectives<br> Key Learning Objectives of Certificate in Customer Care course is:</strong></p> <ul> <li>State what customer service means in relation to all your customers, both internal and external</li> <li>Recognize how your attitude affects customer service</li> <li>Identify your customers' needs</li> <li>Use outstanding customer service to generate return business</li> <li>Build good will through in-person customer service</li> <li>Provide outstanding customer service over the phone</li> <li>Know the different venues for customer support</li> <li>Recognize challenges of customer support</li> <li>Learn different applications</li> <li>Know proper forms of documentation</li> <li>Understand what communication is</li> <li>Identify ways that communication can happen</li> <li>Identify barriers to communication and how to overcome them</li> <li>Develop their non-verbal and par verbal communication skills</li> <li>Use the STAR method to speak on the spot</li> <li>Define and understand call center strategies.</li> <li>Identify different types of buying motivations.</li> <li>Create SMART Goals.</li> <li>Familiarize myself with strategies that sharpen effective communication.</li> <li>Use proper phone etiquette.</li> </ul> <p><strong>Course / Training Format</strong></p><p> After successful enrolment, learner will get access to ILC Moodle, where all the study material / Training Manual will be available. ILC Moodle can be accessed 24/7 anywhere, anytime.</p><p> Training Manual contains several modules, each having specific knowledge and case study at the end. All the courses material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.</p><p> The Test (MCQ's) will be based on modules of Training Manual.</p> <p><strong>Assessment</strong></p><p> After studying through the training manual, Learner will have to attempt Final Test (online multiple-choice test - 2 attempts), if necessary, may attempt the test third times at no extra cost. Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 80%. You can retake the Test in the case of not being successful at first attempt.</p><p> Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test - Unlimited attempts).</p><p> All test(s) / Assessment(s) are online and are taken either through or after the course; these are included in the course price.</p> <p><strong>Duration</strong></p><p> The minimum time period to complete this training is 4 Weeks. But it is self-paced course, and the duration of completion depends on the learner's pace and ability to give time to study.</p><p> Learners will have access to their Training via Moodle for up to 12 months from the date of enrolment. During this period, flexibility will be given to learners for completing the course at any time.</p><p><strong>Certificate</strong></p><p> Upon successfully passing the Final Assignment(s) / Final Test Learner needs to pay for Certificate of Completion from ILC either in PDF format or Hardcopy. <ul> <li>Certificate of Completion (PDF format) = £35</li> <li>Certificate of Completion (Hardcopy) = £45 + postage charges £15</li> </ul> </p>', 'outline' => '', 'who_should_take_this_course' => '', 'career_path' => 'Customer Care Coordinator,Customer Support,Advanced Customer Services', 'eligibility' => 'There are no precise requirements for Customer Care Certificate as no prior knowledge and experience of Customer Care is required.<br /> Students seeking to enrol for this course should meet the following requirements; <ul> <li>Basic knowledge of English Language & Basic Computer Skills</li> <li>Be age 16 years or above</li> </ul> ', 'school' => 'Inspire London College', 'keywords' => 'Customerservice,Customer Service,خدمة العملاء,الإدارة, Level 3 Certificate in Customer Care', 'location' => 'Online', 'duration' => 'Upto 4 Weeks', 'timing' => '', 'cost' => null, 'discount' => '88% Off for Laimoon Users!', 'eligibility_criteria' => '', 'job_matching_keywords' => 'Level 3 Certificate in Customer Care', 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '43388985', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Call Center Operator - Uncapped Commission', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p><p><p> If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdown’s with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. </p><p> </p><p> We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Doncaster?</p><p> </p><p> We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. </p><p><p><b> What’s in it for you? </b></p><p> </p><ul><li> A great salary of £23,504 plus an uncapped super simple commission scheme </li><li> Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year. </li><li> Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want. </li><li> Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts. </li><li> Volunteering days, so you can give back to your local community. </li><li> Optional Private Healthcare and Dental, to protect you and your family. </li><li> Concierge service. </li></ul><p> </p><p> On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. 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Hiring company
EE
-
Customer Services Coordinator Academy for Health & FitnessAED 46
AED 2,387Duration: Upto 4 Hours -
Level 3 Certificate in Customer Care Inspire London CollegeAED 84
AED 551Duration: Upto 4 Weeks
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