Home United Kingdom Customer Service Advisor
Home United Kingdom Customer Service Advisor
Customer Service Advisor
Job details
Where: Cardiff Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus incentives Hourly Rate: £12.05 Shift: 12hrs Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE Why not use your skills to make a difference and join our Home Broadband Team in Cardiff. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way. Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE Why not use your skills to make a difference and join our Home Technical Team in Cardiff. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way. You dont need specific experience to join us. Provided that you are naturally helpful, calm and can build relationships - we can train you the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What's in it for you
- A   great   starting salary of  £23,504 rising to £24,064 after 9 months of being here, plus incentives and bonuses
- Huge   discounts of EE & BT products including your Mobile and Broadband – saving you   hundreds   of   pounds   every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
- Season Ticket   Travel Loan – giving you the funds to   pay for your travel   to and from work up front, making a difference where it counts.
- Volunteering days, so you can   give back   to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
Apply safely
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'Customer Service Advisor', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p><p><p><b> Where: Cardiff </b></p><p><b> Full time: Permanent </b></p><p><b> Salary: £23,504 rising to £24,064 at 9 months in role, plus incentives </b></p><p><b> Hourly Rate: £12.05</b></p><p><b> Shift: 12hrs </b></p><p><p> Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE   </p><p> Why not use your skills to make a difference and join our Home Broadband Team in Cardiff. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.  </p><p> Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE   </p><p> Why not use your skills to make a difference and join our Home Technical Team in Cardiff. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. 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**FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter **</strong><br /> <br /> Take the initial steps toward a successful long-term career by studying the <strong>Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality</strong> package online with Studyhub through our online learning platform. The Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass.<br /> <br /> This <strong>Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality</strong> course provides complete 360-degree training on Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality. You’ll get not one, not two, not three, but twenty-five Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality courses included in this course. Plus Studyhub’s signature Forever Access is given as always, meaning these Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality courses are yours for as long as you want them once you enrol in this course<br /> <br /> <strong>This Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Bundle consists the following career oriented courses:</strong> <ul> <li>Course 01: Hotel Concierge Certification</li> <li>Course 02: Professional Certificate in Front Office</li> <li>Course 03: Receptionist Diploma</li> <li>Course 04: Customer Service Manager Training and Front Desk Certification</li> <li>Course 05: Customer Service Management: Recovering Difficult Customers</li> <li>Course 06: Complete Customer Service and Communication Skills</li> <li>Course 07: Retail Customer Service & Effective Customer Targeting</li> <li>Course 08: Customer Relationship Management</li> <li>Course 09: Complaints Handling for Customer Care: Best Practices</li> <li>Course 10: Phone-Based Customer Service</li> <li>Course 11: Service Helpdesk & Technical Support Course</li> <li>Course 12: Call Centre Training: Excelling in Customer Service and Communication</li> <li>Course 13: Diploma in Customer Service & Handling Complaints</li> <li>Course 14: Know Your Customer (KYC)</li> <li>Course 15: Customer Service Fraud Officer</li> <li>Course 16: Effective Communication Skills Diploma</li> <li>Course 17: Help Desk Training</li> <li>Course 18: Professional Skills for Hotel Management Training</li> <li>Course 19: Hospitality Management</li> <li>Course 20: Professional Crisis Management Certificate</li> <li>Course 21: Marketing Strategies for Business</li> <li>Course 22: Conflict Resolution</li> <li>Course 23: Decision Making and Critical Thinking Online Course</li> <li>Course 24: Hospitality Compliance Management Course</li> <li>Course 25: Customer Service & Environment</li> </ul> <strong>Description</strong><br /> <br /> The <strong>Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality</strong> course has been prepared by focusing largely on Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality career readiness. 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The Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass.<br /> <br /> This <strong>Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality</strong> course provides complete 360-degree training on Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality. You’ll get not one, not two, not three, but twenty-five Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality courses included in this course. Plus Studyhub’s signature Forever Access is given as always, meaning these Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality courses are yours for as long as you want them once you enrol in this course<br /> <br /> <strong>This Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Bundle consists the following career oriented courses:</strong> <ul> <li>Course 01: Hotel Concierge Certification</li> <li>Course 02: Professional Certificate in Front Office</li> <li>Course 03: Receptionist Diploma</li> <li>Course 04: Customer Service Manager Training and Front Desk Certification</li> <li>Course 05: Customer Service Management: Recovering Difficult Customers</li> <li>Course 06: Complete Customer Service and Communication Skills</li> <li>Course 07: Retail Customer Service & Effective Customer Targeting</li> <li>Course 08: Customer Relationship Management</li> <li>Course 09: Complaints Handling for Customer Care: Best Practices</li> <li>Course 10: Phone-Based Customer Service</li> <li>Course 11: Service Helpdesk & Technical Support Course</li> <li>Course 12: Call Centre Training: Excelling in Customer Service and Communication</li> <li>Course 13: Diploma in Customer Service & Handling Complaints</li> <li>Course 14: Know Your Customer (KYC)</li> <li>Course 15: Customer Service Fraud Officer</li> <li>Course 16: Effective Communication Skills Diploma</li> <li>Course 17: Help Desk Training</li> <li>Course 18: Professional Skills for Hotel Management Training</li> <li>Course 19: Hospitality Management</li> <li>Course 20: Professional Crisis Management Certificate</li> <li>Course 21: Marketing Strategies for Business</li> <li>Course 22: Conflict Resolution</li> <li>Course 23: Decision Making and Critical Thinking Online Course</li> <li>Course 24: Hospitality Compliance Management Course</li> <li>Course 25: Customer Service & Environment</li> </ul> <strong>Description</strong><br /> <br /> The <strong>Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality</strong> course has been prepared by focusing largely on Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality career readiness. It has been designed by our Customer Service for Hospitality specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it’s required by any learners.<br /> <br /> The <strong>Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality</strong> Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field.<br /> <br /> This <strong>Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality</strong> Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Elementary modules, allowing our students to grasp each lesson quickly.<br /> <br /> The <strong>Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality</strong> course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc.<br /> <br /> <strong>In this exclusive Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality bundle, you really hit the jackpot. Here’s what you get:</strong> <ul> <li>Step by step Customer Service for Hospitality lessons</li> <li>One to one assistance from Customer Service for Hospitality Professionals if you need it</li> <li>Innovative exams to test your knowledge after the Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality course</li> <li>24/7 customer support should you encounter any hiccups</li> <li>Top-class learning portal</li> <li>Unlimited lifetime access to all twenty-five Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality courses</li> <li>Digital Certificate, Transcript and student ID are all included in the price</li> <li>PDF certificate immediately after passing</li> <li>Original copies of your Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality certificate and transcript on the next working day</li> <li>Easily learn the Customer Service for Hospitality skills and knowledge you want from the comfort of your home</li> </ul> <strong>Certification</strong><br /> <br /> For the First Course <ul> <li>CPD Accredited e-Certificate - Free</li> <li>CPD Accredited Hardcopy Certificate - Free</li> <li>Enrolment Letter - Free</li> <li>Student ID Card - Free</li> </ul> For other courses, <ul> <li>CPD Accredited e-Certificate - 25 AED (Per Course)</li> <li>CPD Accredited Hardcopy Certificate - 39 AED (Per Course)</li> </ul> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Guest Service Agent,Hotel Receptionist,Front Office Associate,Concierge,Guest Relations Officer,Restaurant Server,Event Coordinator,Spa Attendant,Housekeeping Supervisor', 'eligibility' => 'To participate in this Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality course, all you need is — <ul> <li>A smart device</li> <li>A secure internet connection</li> <li>And a keen interest in Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality</li> </ul> ', 'school' => 'StudyHub', 'keywords' => 'customer service course,hotel customer service,customer service training,customer service courses online,hotel customer service training', 'location' => 'Online', 'duration' => 'Upto 125 Hours', 'timing' => null, 'cost' => null, 'discount' => '050% Off for Laimoon Users!', 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ), (int) 1 => array( 'Course' => array( 'id' => '136314', 'seeder_id' => '43', 'edited_seeder_id' => '43', 'edited_client_id' => '0', 'title' => 'Customer Relationship', 'external_link' => 'https://globalcourses.co.uk/course/maximising-customer-relationship/', 'objectives' => null, 'photo_cta' => null, 'photo' => null, 'length' => '', 'next_session' => '', 'schedules' => null, 'duration' => '1 Hour', 'base_duration' => '0', 'timing' => 'Flexible', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'Global Courses', 'logo' => '', 'certificate_diploma' => 'yes', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '12', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '14', 'nondiscounted_base_price' => '140', 'currency' => 'GBP', 'discount' => '90% Off for Laimoon Users!', 'free_trial_text' => null, 'laimoon_offer' => '1', 'summary' => 'This Maximising Customer Relationship course is for professionals who want to be successful in their field. The course covers all of the necessary skills and knowledge for becoming a specialist in this field. This Maximising Customer Relationship course will teach you real-world information and expertise from industry professionals and practitioners.<br /> <br /> The Maximising Customer Relationship course begins with a foundational understanding of Maximising Customer Relationship and progresses to sharing expert knowledge. This course will provide you with a thorough understanding of Maximising Customer Relationship, including important concepts, strategies for using it, and in-depth expertise.<br /> <br /> With the Maximising Customer Relationship course, you can gain new skills and expand your professional knowledge while working from home at your speed. The Maximising Customer Relationship has been professionally developed for you to complete via distance e-learning and get a professional certificate without ever having to leave your home!<br /> <br /> You will have gained comprehensive knowledge and practical abilities at the end of this course. The course also includes an E-certificate, which can help you stand out in the job market by adding value to your resume.<br /> <br /> You may realise your goals and prepare for your ideal profession by taking this comprehensive Maximising Customer Relationship course. The Maximising Customer Relationship course gives students an in-depth learning experience that they may work through at their own pace to help them advance their careers. 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Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE   </p><p> Why not use your skills to make a difference and join our Home Broadband Team in Cardiff. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.  </p><p> Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE   </p><p> Why not use your skills to make a difference and join our Home Technical Team in Cardiff. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.  </p><p> You dont need specific experience to join us. Provided that you are naturally helpful, calm and can build relationships - we can train you the rest. </p><p> We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. 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Since becoming part of the BT family, our people have been keeping our customers happy with great service, and our network,', 'meta_title' => 'Jobs from EE', 'meta_description' => 'Jobs from EE', 'meta_keywords' => 'Jobs from EE', 'company_matching_keywords' => null, 'draft' => '0', 'lang_code' => 'en' ) ) $location = 'United Kingdom' $breadCrumbs = array( 'Job Details' => '' ) $relCourseBanner = array( 'relatedUrl' => 'https://courses.laimoon.com/uae/client-care-and-customer-service/customer-service', 'title' => 'Customer service', 'course_category_id' => (int) 215, 'relatedOnlineUrl' => 'https://courses.laimoon.com/online/client-care-and-customer-service/customer-service' ) $published = '2024-04-26 03:24:50' $daysleft = (float) 2 $isLoggedIn = false $facebookSession = null $fbConfig = array( 'AppId' => '151651858238476', 'APIKey' => '1c032aa6c89b302e8ec5dea94dc89104', 'AppSecret' => 'f2b69d3a25fe65601f146efe7178e72a' ) $linkedInConfig = array( 'APIKey' => '779yus3aqi524z', 'AppSecret' => 'XCdGJxUokce5Ygf6' ) $criticalCSSes = array( 'jobdetail' => 'jobdetail-critical-css', 'companylist' => 'companylist-critical-css', 'companyview' => 'companyview-critical-css', 'agencylist' => 'agencylist-critical-css', 'agencyview' => 'agencyview-critical-css', 'laimoonverified' => 'laimoonverified-critical-css', 'seopages' => 'seopages-critical-css', 'externalview' => 'externalview-critical-css', 'popularjobsearches' => 'popularjobsearches-critical-css' ) $basicProfileIncomplete = true $seeAllJobLink = 'https://jobs.laimoon.com/united-kingdom/Customer ' $csaKeywords = array( (int) 0 => 'Customer Service Advisor' ) $allowLoginClass = 'notlogin' $jobLocSlug = 'united-kingdom' $jobLocName = 'United Kingdom' $pfBackgrounds = '' $jobLink = 'https://jobs.laimoon.com/jobs/externalview/43388980' $companyName = ' at EE' $twitterText = 'Hiring now! 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Hiring company
EE
-
AED 999
AED 1,998Duration: Upto 125 Hours -
Customer Relationship Global CoursesAED 56
AED 514Duration: 1 Hour
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