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Home United Kingdom Customer Sales
Customer Sales
Job details
Part-time: Permanent Salary : £23,504 pro-rata rising to £24,064 pro-rata after 8 months in role, plus uncapped commission Hourly rate: £12.05 Hour options: 20, 22.5 or 25 Hours Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE . Why not use your skills to make a difference and join our Mobile Technical Team in Merthyr Tydfil. You’ll be talking over the phone to customers with all sorts of mobile tech-related queries. You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love. You never know what’s coming next. You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships – we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you?
- A great starting salary of £23,504 pro-rata rising to £24,064 pro-rata after 8 months of being here
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
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Customers have certain needs and wants, which companies must meet to increase sales and profits. Some companies structure their management teams around specific customers. Customer focused organizations easily succeed in the ever competitive business environments.<br /> <br /> The course covers customer focus, customer expectations, customer needs, consumer perception, consumer attitudes, customer focused organization, customer focused interaction, customers listening and tools<br /> <br /> <strong>Why should I take Customer Focus certification?</strong><br /> This Course is intended for professionals and graduates wanting to excel in their chosen areas. It is also well suited for those who are already working and would like to take certification for further career progression.<br /> <br /> Earning Vskills Customer Focus Management Certification can help candidate differentiate in today's competitive job market, broaden their employment opportunities by displaying their advanced skills, and result in higher earning ;<br /> <br /> <strong>How will I benefit from taking Customer Focus certification?</strong><br /> Job seekers looking to find employment in marketing, sales, customer service and customer support departments of various companies, students generally wanting to improve their skill set and make their CV stronger and existing employees looking for a better role can prove their employers the value of their skills through this certification.<br /> <br /> <strong>Benefits of Certification</strong> <ul> <li>Government Certification</li> <li>Certification valid for life</li> <li>Lifelong e-learning access</li> <li>Learning Hours: 12 hrs+</li> </ul> <br /> <strong>How It Works</strong> <ol> <li>Select Certification & Register</li> <li>Receive Online e-Learning Access (LMS)</li> <li>Take exam online anywhere, anytime</li> <li>Get certified & Increase Employability</li> </ol> <strong>Test Details</strong> <ul> <li>Duration: 60 minutes</li> <li>No. of questions: 50</li> <li>Maximum marks: 50, Passing marks: 25 (50%).</li> <li>There is NO negative marking in this module.</li> <li>Online exam.</li> </ul> <br /> <strong>TABLE OF CONTENT</strong><br /> <br /> <strong>Customer Focus</strong> <ul> <li>What is Customer Focus</li> <li>Customer Focus Elements</li> <li>Customer Focus Levels</li> </ul> <br /> <strong>Customer Expectations</strong> <ul> <li>What is customer expectations</li> <li>Customer Expectations Relevance</li> <li>Types of Expectations</li> <li>Expectations Model</li> <li>Managing Expectations</li> <li>New-Age Customer Expectations</li> <li>Customer Feedback</li> <li>Handling Customer Expectations</li> </ul> <br /> <strong>Customer Needs</strong> <ul> <li>Consumer Need</li> <li>Understanding Customer Needs</li> <li>Hulls Drives Reduction Theory</li> <li>Maslow’s Hierarchy of Needs</li> <li>McClelland’s Three Needs Theory</li> <li>Consumer Motivation Concept</li> <li>Means - End Chain Model</li> </ul> <br /> <strong>Consumer Perception</strong> <ul> <li>Perception Basics</li> <li>Elements of Perception</li> <li>The Absolute Threshold</li> <li>The Differential Threshold</li> <li>Subliminal Perception</li> <li>Process of Perception</li> <li>Value of Product</li> <li>Choosing a Value Proposition</li> <li>Dynamics of Perception</li> <li>Perceptual Organization</li> <li>Consumer Imagery</li> </ul> <br /> <strong>Consumer Attitudes</strong> <ul> <li>Attitude Basics</li> <li>Models of Attitude</li> <li>Attitude Formation</li> <li>Strategies of Attitude Change</li> </ul> <br /> <strong>Customer Focused Organization</strong> <ul> <li>Customer Focus Strategies</li> <li>Building a Customer Focussed Culture</li> <li>Maintaining Customer Focus</li> <li>Customer Focus Development</li> <li>Developing Customer Orientated Culture</li> <li>Checklist for Customer Focus</li> </ul> <br /> <strong>Customer Focused Interaction</strong> <ul> <li>Social Media</li> <li>Applying Knowledge Management</li> <li>Using Mobile Technology</li> <li>Customer Focused Employees</li> </ul> <br /> <strong>Customers Listening and Tools</strong> <ul> <li>Customer Complaints</li> <li>Complaint Barriers</li> <li>Customer Journey Mapping (CJM)</li> <li>Voice Of the Customer</li> <li>Benchmarking</li> <li>Business Performance Measures</li> </ul> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Customer Services Manager,Customer Experience Manager,Customer Focus Manager', 'eligibility' => 'Anyone can apply for the online certification', 'school' => 'Vskills', 'keywords' => 'Customer,Customer Service,Customer Focus,communication,Client Relations', 'location' => 'Online', 'duration' => '1 To 2 Months', 'timing' => 'Flexible', 'cost' => null, 'discount' => null, 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '43388953', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Customer Sales', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p><p><p><b> Part-time: </b> Permanent </p><p><b> Salary </b> : £23,504 pro-rata rising to £24,064 pro-rata after 8 months in role, plus uncapped commission </p><p><b> Hourly rate: </b>£12.05</p><p><b> Hour options: </b>20, 22.5 or 25 Hours </p><p><p> Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE . </p><p> </p><p> Why not use your skills to make a difference and join our Mobile Technical Team in Merthyr Tydfil. You’ll be talking over the phone to customers with all sorts of mobile tech-related queries. You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love. You never know what’s coming next. </p><p> </p><p> You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships – we can train you on the rest. </p><p> We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. 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Hiring company
EE
-
Call Centre & Customer Service Course GateAED 70
AED 1,592Duration: Upto 9 Hours -
AED 155Duration: 1 To 2 Months
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