Home United Kingdom Customer Service Representative - Uncapped Commission
Home United Kingdom Customer Service Representative - Uncapped Commission
Customer Service Representative - Uncapped Commission
Job details
Where : Glasgow - Alexander Bain House Full Time: Permanent Salary: £23.504 rising to £24.064 after 9 months plus uncapped commission If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdown’s with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Glasgow. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you? A great starting salary of £23,504 rising to £24,064 after 9 months of being here, plus an uncapped super simple commission scheme Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want. Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
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More clients are focusing on the service they receive and are demanding that companies around the world provide them with better service on a daily basis. </p><p>This information packed course gives you the skills you need to provide your clients with a higher level of service whether you are dealing with them face to face, over the phone or online. The course comprises of eleven modules bursting with information which take around ten hours to complete. You get to study at your own place and where you feel most comfortable, as long as you have access to the internet. </p><p>The modules are accessible on all devices from PC's to laptops and tablets to mobile phones, giving you the convenience of studying from anywhere at any time. During your studies you will have access to guidance and support from our expert tutors. 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Learn how to effectively deal with complaints, provide an outstanding after sales service and what you need to do in the case that the customer is wrong.</li> <li>Learn about the importance of face to face customer service. This module will teach you the importance of a positive first impression and how body language will play a role in the service you provide and how your service is perceived.</li> <li>Get a firm understanding of telephone customer service complete with eleven tips to improve your customer services levels over the phone. This module will also provide valuable insight into telephone etiquette.</li> <li>Understand the importance of electronic customer service. The do's and don'ts and tips on providing effective service electronically in a world where everyone relies on the internet on a daily basis.</li> <li>The course will teach you how to deal with difficult customers, how to diffuse anger, how to control your own emotions and how keeping calm can solve the problem that bit faster.</li> <li>Learn to deal with escalation to improve service levels. This module covers handling abusive clients, handling physical threats and how not to cave to the clients demands.</li> <li>Learn how to make a good impression at all times by offering the best customer service and recapping the skills you have learned to ensure you can incorporate them into your daily duties without delay.</li> </ul><p><strong> Benefits of the Customer Services Diploma</strong></p><p> Customer services has become essential for all employees in all industries. 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Hiring company
EE
-
Customer Services Diploma International New Skills AcademyAED 88
AED 1,098Duration: Upto 7 Hours -
Call Centre Certificate StudyHubAED 89
AED 1,763Duration: Upto 2 Hours
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