Monitoring Analyst

Job Description Department - O&M Job Title- Monitoring Analyst Reports to- Head of Asset Management Location- Swindon Contract Type- Permanent Working hours- 40 hours – occasional weekend rota Join GRIDSERVE, a cutting-edge sustainable energy business with a compelling mission to deliver scalable solutions for climate change. We are a dynamic sustainable energy business committed to revolutionising the landscape of climate change. At the forefront of innovation, we've pioneered the Sun-to-Wheel ecosystem, shaping the future with advanced hybrid solar + battery farms, the UK's premier electric vehicle charging infrastructure, electric vehicle leasing programs, and cutting-edge electric forecourts. Our multi-award-winning company, headquartered in the UK, thrives on sustainability, guided by core values that prioritize people, pioneering products, and environmental stewardship. GRIDSERVE believes in unlocking a better, more sustainable future. Seize the opportunity now to be part of our mission to #deliver impactful and transformative solutions. ROLE OVERVIEW Join GRIDSERVE as a monitoring analyst. Monitoring of all assets to ensure they are performing, raising of tickets with suppliers and analyse errors/events issues to ensure the assets are exceeding expectations in line with contractual obligations. As key part of Operate division this role will support a range of projects including solar and battery storage, EV Forecourts and EV Hubs. MAIN RESPONSIBILITIES · Monitor the performance of all GRIDSERVE assets, including Solar Hybrid sites, EV Forecourts and EV Hubs across the UK, by using the respective SCADA platforms · Process large quantities of raw data received remotely from SCADA systems (and/or similar) and collect their findings into meaningful information on the condition and performance of sites · Ensure PV, BESS, and EV Hubs plants performance is always optimized · Provide deep analysis of “tickets” with Planners and Performance engineers · Provide support to the regional team so that in time, can act as day-to-day contact for queries relating to data and reporting queries for the Data and Reporting team · Support continued development and consolidation of our SCADA systems, including onboarding of new assets when acquired · Ensuring “tickets” are raised and tracked with suppliers · Manage and maintain data within the CRM System (Dynamics 365), which will include asset information, resources and capabilities, work order and service task · Liaising with key stakeholders including Finance, Construction and Project Delivery, as well as external Contractors, to ensure the data is captured on the CRM system · Supporting the management of the Document Folder Structure on the internal data environment · Generate daily and weekly reports, ensuring KPIs are considered · Provide flexible cover throughout 7 days a week on a shift basis therefore weekend, early and late hours will be required PERSON SPECIFICATION Required Experience · Previous experience in a similar level role within Asset Management or Operations and Maintenance division · Experience in the tracking, analysis, resolution, and reporting of issues Required Skills and Abilities · Knowledge of Solar PV, Battery Storage or Electric Vehicle Charging, desirable · Good attention to detail and able to organize multiple activities · Working knowledge of tracking, analysis, resolution, and reporting of issues · Ability to compile clear and concise performance reports for clients and stakeholders · Effective communicator and collaborator with ability to work well in a team · Excellent attention to detail · Excellent communication skills, both written and verbal · Advance level of MS Office package in particular Excel · The ability to achieve tight deadlines, prioritizing workloads Equal Opportunity Statement: GRIDSERVE is committed to being an Equal Opportunity Employer. We ensure that all individuals are treated with fairness and respect in our hiring process, regardless of gender (including gender identity, gender expression, and gender reassignment), race (including color, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership, or membership in any other legally protected category. Company Culture & Values GRIDSERVE prides itself in providing a workplace that is friendly, encourages creativity and independence, empowering each team member to work at their best. We are passionate with an entrepreneurial spirit, hard-working but always find time to ‘let our hair down’. Our Iver office is set in a private estate with lavish open grounds providing a great environment to work in. We aim to work with Awesome people who align with our values to achieve greater results. Consider the values below and ask how well these resonate with the principles you hold: Be Awesome We aim to delight: ‘great’ is our minimum bar Positively Charged We are positive people who approach life and every task full of healthy energy Synergy Seekers We have each other’s back, and appreciate that the whole is greater than the sum of its parts Legacy Creators We strive to deliver positive change through strong ethics and sustainable choices Straight Up We are open, honest, direct people who accept responsibility and sweep nothing under the carpet Risk Mitigators We stack the odds in our favour by taking risks we have the ability to influence Thought Leaders We have the strength and conviction to create a better path, and to follow gut instincts Solutions Focussed We embrace problems as opportunities and focus our time and energy on solutions Our dedication extends to fostering an inclusive environment where employees are empowered, and diversity is embraced. We encourage everyone to participate actively and respond to our commitment to equality. Company Benefits: Financial Benefits: competitive pay, share options, pension, life insurance, income protection, retail & entertainment discounts. Wellbeing and Work Life Balance: 33 days annual leave inc. public holidays, remote and flexible working, generous maternity and paternity leave, excellent family cover private health, EAP, 24/7 GP access Carbon Fighting: EV leasing salary sacrifice scheme, EV leasing referral, cycle to work scheme Growth: a dynamic, challenging and rewarding environment with excellent learning and development resources via our top inhouse LMS and exciting career progression opportunities! Join us in delivering a better and more sustainable future! #GRIDSERVE #TechForGood #SustainableEnergy