Chapter Leader - CRM Solutions

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Chapter Leader – CRM Solutions

Apply locations Dublin, Ireland time type Full time posted on Posted 2 Days Ago job requisition id 2089950

Job Description:

Chapter Leader – CRM Solutions As the CRM Solutions Chapter Leader, you blend deep software engineering expertise with a passion for coaching, mentoring and developing associates. You are deeply committed to improving the value delivered to our customers. In an Agile structure, you will collaborate with other leaders to establish the standards for your chapter, influence strategic decisions, and share insights. You are dedicated to helping chapter members grow and develop in their knowledge area and ensure alignment on best practices. The Expertise and Skills You Bring

• 10+ years technology experience with progression toward leadership responsibilities.
• You are a committed people leader capable of developing others within your knowledge area to accelerate and achieve increased skill proficiency.
• You possess excellent interpersonal and communication skills with which you build and maintain strong cross-functional partnerships and relationships at all levels of the organisation.
• You develop and share your knowledge and perspectives and build the same expectation within your chapter.
• You are intellectually curious and model a culture of continuous learning, mentoring and coaching.
• You take a data-focused approach to decision making, in day-to-day leadership and strategic trade-off analyses.
• Experience identifying and acquiring talent needs, resource planning and talent allocation across large organisations.
• Agile leadership experience.
• Salesforce platform and financial services experience are both preferred, but not required.

The Team Your work will support the client and associate experience for Fidelity’s Workplace Investing business. We provide CRM solutions that enable thousands of Workplace Investing (WI) associates in the acquisition of new business and the daily support of our valued clients. We use the full capabilities of the Salesforce Platform to create or improve solutions that help WI meet our client acquisition, servicing, and retention goals. Workplace Investing (WI) helps millions of people save and invest through workplace savings plans. WI builds lifetime relationships with customers and provides employers with cost-effective, integrated employee benefit solutions.  Company Overview Why Fidelity?

• A company that is committed to innovation and being an industry leader by investing in technology.
• More than 12,000 technology professionals utilizing an Agile methodology enterprise-wide.
• Access to top-tier technology platforms, tools and frameworks.
• Challenging positions and numerous opportunities for personal and professional growth.
• Competitive compensation and benefits package that includes bonus, health insurance, pension, life assurance and a variety of work/life programs.

Company Culture At Fidelity, we reward ambitious, passionate individuals with a work environment that fosters diversity, teamwork and collaboration as well as encourages innovative ideas and fresh thinking. We recognize the value that employees’ individual differences can contribute to the bright and strong future of our company.  At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. Fidelity established an Ireland presence in 1996 and we currently employ 1,700 staff across IT and shared services, with offices in Dublin (City West) and Galway (Parkmore East). For information about working at Fidelity, visit .

Fidelity Investments is an equal opportunity employer.

Category:

Product Management

About Us

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following: For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 2 For roles based in Ireland: Contact AccommodationsIreland@fmr.com For roles based in Germany: Contact A ccommodationsgermany@fmr.com #J-18808-Ljbffr