Senior Specialist- centralized service desk

The job posting is outdated and position may be filled

• Provide guidance and support to external staff in providing first-level support to all government agencies in Abu Dhabi, including company sector, by planning the resources required to provide the services needed by central technical support and by developing the knowledge base to provide employees with solutions. In addition, implement the operational model of central technical support and identify service level agreements for suppliers providing external staff.
• Help provide guidance and support to external staff to provide first-level support to all government agencies in Abu Dhabi, including company departments on all platforms, applications and central and shared infrastructure run by the government solutions sector
• Assistance in planning the necessary resources such as staff, budget and assets in consultation with other sections of the sector
• Support in the implementation of operational models of technical support for the work as the only point of contact for government agencies including other sectors within the company
• Support in preparing and maintaining the knowledge base for stakeholders to ensure that technical support staff are equipped with the necessary skills and knowledge to solve problems and meet requests efficiently
• Support in directing external staff in relation to the escalation of unresolved problems or requests to the relevant stakeholders
• Support in determining service level agreements with suppliers to resolve problems or requests in a timely manner
• Perform any other duties or career activities appointed by the direct manager
• Take responsibility in line with the departments governance, policies and procedures
• Compliance with ADDs Corporate Excellence Guidelines and Corporate Excellence Guidelines Contribute to the preparation of the required reports in accordance with the requirements of reporting internally within the company and externally where applicable
• Find and identify new ideas and opportunities to adopt innovative solutions or methods to meet challenges or enhance activities based on functional requirements
• Identify and search for professional development opportunities to proactively improve the technical capabilities and skills related to the departments functional requirements

Requirements

Bachelors degree in IT management, business administration or any other related area Experience in IT management, business management or any other relevant area, so that at least: Years of experience for bachelors degree campaign: 5 years Bachelor's degree in IT management, business administration or any other related area Experience in IT management, business management or any other relevant area, so that at least: Years of experience for bachelor's degree campaign: 5 years Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page. Our goal is to make hiring as easy as possible. We find the right talent for every company, ensuring that each candidate finds a job they enjoy. Dr.Job FZ LLC provides 360-degree AI-powered recruiting and job search solutions. If you are looking for a job and haven't found your chance yet, you can upload your profile on our website and find thousands of opportunities globally!Our platform gives you the flexibility you need to thrive in today's market by allowing you to apply for all different kinds of jobs, whether they are full- or part-time, remote or on-site. #J-18808-Ljbffr