Duty Manager

Based at Avis Budget Gold Coast Airport you will feel the excitement of our customers at the beginning of their journeys and get the chance to make their stay at the Gold Coast memorable! If you enjoy providing world class customer service and take pride in your work then this permanent, full-time (working 38-hours per week ) position could be for you!

• Fully maintained Company Car
• Free Staff parking and uniform provided
• Supportive, friendly, and caring culture
• Leadership role
• Growth and Career advancement opportunities
• Large, stable international company

About the Role As our new Duty Manager, you will control the day to day operations of all staff and fleet at our location, including the coaching of counter employees to ensure that the Customer Service and Sales process are on par with customer expectations and ensuring that all company policies are followed. This is a busy role that is critical to the operation! What we’re looking for This is a full-time position and requires availability to work 38-hours per week on a rotational roster that will include morning, afternoons, weekends and public holidays during our operating hours, Monday to Sunday 06:00am - 11:00pm.

• Applicants must have a full and valid driver’s licence.
• Previous managerial and/or leadership skills within a retail, hospitality or customer service environment
• Proven experience in coaching and developing team members, delivering feedback, and managing performance of team members (highly advantageous but not essential).
• Experience in complaints handling, conflict resolution and negotiation.
• Possesses competent planning and organisation skills and can multitask as we work in a fast-paced environment.
• Ensure that vehicles for rent meet company standards for cleanliness, mechanical/body condition and roadworthiness
• Developing and fostering a harmonious team environment through counselling and resolving conflicts and disciplinary issues in accordance with the guidelines in collaboration with the Area Manager.
• Satisfying Net Promoter Score (NPS) and Client Service Incentive (CSI) targets set by location.
• Working efficiently and effectively in a team environment to maintain a culture of service excellence and accomplishing organisational goals under limited supervision.

Benefits and Perks

• Competitive base salary + Performance Bonus
• Fully maintained company car
• Wellbeing programme incl. life insurance + discounted health insurance + superannuation options
• Access to Perkbox – discounts and offers with hundreds of retailers and big brands, including on cinema tickets , fitness classes , shopping discounts and much more.
• Employee discounts on car rental across Avis Budget Group
• Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing
• Full training provided to help you achieve your goals & reach your potential

About Avis Budget Group We don't just rent cars. We're changing the way people move. Across our world-famous brands -Avis, Budget, Zipcar, and Apex- we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward. #POST CoolangattaQueenslandAustralia #J-18808-Ljbffr