Director Consulting Services - Operational Resilience, BCM, ITDR

Consulting Director - Operational Resilience, BCM, Digital Resilience and Consumer Duty Compliance The Fourthline of Defence Fourthline is a financial markets consulting firm with leading capabilities in risk management, regulatory compliance, and operational resilience. We combine specialised skills with a deep understanding of the financial markets to serve over 300 UK financial services firms, we offer consulting, embedded resourcing, and technology services. Our people deliver on the core promise of bringing knowledge, expertise and specialised skills to our client partnerships every day. We embrace technology change and the opportunity to deliver services digitally and ‘create new source of value’ for our clients, people, partners, shareholders and communities. Consulting Service | Operational Resilience, ITDR, Digital Resilience, Consumer Duty and BCM The aim of FourthLine’s consulting value proposition is to help clients achieve advanced operational resilience capabilities through well-designed resilience framework, technology and service. Put simply we want to help our clients to develop the capabilities to better prevent, adapt, respond to, recover and learn from operational disruptions. FourthLine Consulting has developed an operational resilience operating model (OROM) which helps clients accelerate their journey to advanced maturity. We have invested in the people capabilities to deliver on our core promise of bringing knowledge, expertise and specialised skills to our client’s operational resilience journey every day. Location | UK Wide | Remote Working Delivery Role Summary: A Consulting Director will build and lead a practice area or has the expertise for which they are known in the market. The Director demonstrates strong client management skills, overseeing engagements, and leads business development activities. The Director will develop and adapt business strategy in response to changing client demands and external trends. The Director will lead practice decisions, including people management. Key Accountabilities – Clients:

• Manages specific areas of the business and leads/oversees multiple and concurrent projects, with the contribution of specialists as appropriate.
• Develops and maintains a credible and influential profile in this specialist area and adapts business strategy in response to client demands and external change (e.g. new regulations).
• Leads business development activities for assigned clients, enabled by a strong understanding of client requirements.
• Develops revenue plans for both existing and new clients.
• Oversees commercial and contractual aspects of an engagement (e.g. fee proposals, budget, fee collection) and ensures these are managed effectively to achieve expected levels of quality and profitability.
• Leads negotiations with external parties/clients.
• Builds and maintains strategic relationships with key senior/board members of existing or new clients.
• Networks with clients and relevant professional bodies and associations.
• Shares deep knowledge of current market and competitor trends and activities.

Key accountabilities – Quality:

• Executes engagements to a level that meets Fourthline’s quality standards within a commercial context.
• Manages scope and delivers timely and quality deliverables.
• Creates/inputs into innovative and repeatable client solutions.
• Ensures team hold review on completion of engagements to identify lessons learned and enhance future quality and commercial planning.

Key accountabilities – People:

• Involved in/leads workforce planning and building team capability to futureproof the workforce.
• Identifies team development needs and provides coaching, mentoring and stretch assignments to challenge, develop and retain Fourthline’s most talented team members.
• Meets firm deadlines throughout performance development cycles for both self and the wider team including:

-Seeking quality feedback -Goal-setting -Input into engagement reviews -Cascading own goals -Conducting regular conversations with team members

• Effectively supports and manages underperformance in line with Fourthline guidance and policies.
• Takes action to ensure well-being matters are properly handled and resolved by demonstrating empathy and awareness of team.
• Ensures team members accurately charge time to engagement codes to see the true value of work delivered and to recognise individual and team effort.
• Builds constructive working relationships across different Fourthline service offerings. Shares internal networks with others to support an understanding of the breadth of capabilities at Fourthline.
• Share knowledge with other Fourthline colleagues/services and contribute to the development of knowledge resources.
• Champions people-focused actions and initiatives which drive cultural improvement across Fourthline.

Key accountabilities – Public trust:

• Ensures their own mandatory and regulatory training and that of the Consulting team is completed by their required due dates.
• Does not undertake work that does not fit with their own or Fourthline’s capabilities.
• Proactively takes action to avoid Personal Independence breaches.
• Takes action if they observe and/or are made aware of conduct that is inconsistent with Fourthline’s values and ethical standards.

Financial strength: Achieves personalised targets set for Consulting with reference to overall Fourthline strategy. The Profile

• The Person | We are looking to hire a BCM & resilience practitioner who has a background within professional services, consulting or managed services B2B sectors
• Knowledge | Deep and broad understanding of the operational resilience programme and related disciplines and concepts. Awareness of technology and data resilience frameworks, disciplines and concepts
• Experience | Leading and developing new commercial revenue models that deliver new source of value to clients
• Technical Skills | Project Management, Programme Design, Risk Management, Assurance
• Your Approach | Overall you value delivering the right quality outcomes, efficiently and on time. Comfortable operating cross-functionally, and contributing to the challenge of others
• Ambition | to join a highly focused growing consulting firm and make a significant contribution to achieving the aims of the ‘go forward plan’

What we can offer | Reward & Recognition

• Journey | to join an ambitious professional services firm with high growth potential in helping to create resilience across the UK’s critical infrastructure.
• Basic Salary | Commensurate with experience, value you can bring to the role, and assumed responsibility
• Bonus | That rewards against individual, team and company objectives through cash bonus, increased basic and share options
• Options | Receive share options upon joining Fourthline permanently
• Delivery | We recruit where we find the right talent and can deploy a fully remote working model
• Healthcare | through SimplyHealth

THE NEXT STEPS: For more information on the role, please contact our Operations Director, Jakes de Kock at jakes.dekock@thefourthline.co.uk