Reservations Agent
Job details
As Reservations Officer you will directlysupport the Reservations Manager in driving the performance of thereservations team on property. You will ensure that allSOP's are being adhered to. You will further assist inmaintaining and improving reservations operations to ensure a highdegree of accuracy in guest reservations, maximising revenueopportunities and satisfaction of guests and team members. You willensure monitoring of daily arrivals for all guest requests to becarried out and communicated to. You will be working on inventorymanagement, including allotments, groups blocks and rate codes inall applicable systems. Further you will assist the ReservationsManager for driving up- selling within the property and to ensureoptimal use of all distribution channels, e.g. IBE, GDS, TourOperators, Small Luxury Hotels, Regional and Corporate SalesOffices.
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