Store Director
Job details
Date: Apr 1, 2024 Location: Doha, QA MISSION: To ensure the delivery of exceptionaloperational and commercial standards throughout the store, with focus on providing an elevatedcustomerexperience. The Store Directorneeds to ensure compliance in all areas of operationalactivity and drive sales and profitabilitythrough the performance and development of the Management team, whilstmanagingwithinagreed budgets. Responsibilities Client Experience - Embody Sephora Attitude and set an example in front of the team.- Provide support to the team in difficult situations ensuring clients satisfaction. - Provide extensive coaching and training to assist the team in meeting all commercial and operational KPIs.- Take over floor leadership segments and ensure the floor is always managed and covered.- Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.- Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.- Inspire the team to use digital tools to deliver a customized service.- Work in partnership with the Training Department and coach the team to offer our Beauty Services to maximize client satisfaction.- Embolden team to use digital (Happy App) to deliver a customized service; responsible for daily follow up - Build a strong relationship with Brand Supervisors and follow up on Brand BCs.- Lead your Management team to create a positive and energetic shopping experience to enable achievements in all commercial KPIs. - Provide support for the head of operations in analyzing results and proposing action plans in order to enhance client experience and drive all related KPIs.- Provide support for the management team by maintaining and enforcing quality customer service and resolving customer service complaints. Sales - Implement retail priorities and inspire commercial success.- Lead the management team to create a positive and exciting work environment through effective floor management while ensuring that targets are met.- Inspire your Services Manager to create a playful and educational experience while ensuring services targets are met.- Reinforce sales policies and techniques established at the Sephora University with all team members.- Balance and drive the sales target among selective, exclusive and Sephora Collection.- Provide support for the Store Head of Operations in analyzing sales results and proposing action plans to achieve set target. - Create disruptive internal competitions to motivate the team and boost the achievements. Operations - Optimize and oversee operations with the Operations Manager to ensure efficiency and that the store is compliant with company policies and operational guideline.- Inspire the management team to enforce the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security).- In collaboration with the operation manager the stores projection of an excellent image through cleanliness and product restocking.- Together with the Category Managers, encourage the team to
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