Concierge official

Maintain complete knowledge of andcomply with all departmental policies, service procedures, andstandards.Ensure that standards are maintainedat a superior level on a daily basis.Maintaincomplete knowledge of correct maintenance and use of equipment. Useequipment only as intendedAnticipate guestsneeds, respond promptly, and acknowledge all guests, however busyand at whatever time of day.Maintain positiveguest relations at all times.Resolve guestcomplaints, ensuring guestsatisfaction.Monitor and maintain cleanliness,sanitation, and organization of assigned workareas.Maintain complete knowledgeof:all hotel features/services hours ofoperation.all hotel restaurant food concepts,menu price range, dress code, and ambiance.allhotel room types, numbers/names, layout, appointments, amenities,and locations.all hotel room rates, specialpackages, and promotions.daily house count andexpected arrivals/departures (particularlyVIPs).scheduled daily group activities, names,and locations of meeting/banquet rooms.localevents, attractions, and holidayschedules.Obtainassigned bank and ensure the accuracy of contracted monies. Keepthe bank secure at all times.Meet with theSupervisor/departing Concierge to review business status andfollow-up actions.Access all functions of acomputer system in accordance with departmentalspecifications.Set up a workstation withnecessary supplies; maintain cleanliness throughout theshift.Legibly complete requisition foradditional supplies/materials and submit toManager.Maintain updated resource materials onall vendors and information to accommodate guestrequests.Review the designated in-house guestlist and be familiar with guests' names and roomlocations.Answer department telephone usingcorrect salutations and telephoneetiquette.Accommodate all guest requestsexpediently and courteously. Follow up with designated hotelpersonnel to ensure completion ofrequest.