International Customer Support Specialist - Work At Home

International Customer Support Specialist - Work At Home ibex, Pakistan Work at Home International Customer Support Specialist responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.Key Responsibilities:Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services.Collaborate and build relationships with customers to strengthen service competitivenessCommunicate timely back to customers, track and resolve any issues regarding the serviceContribute to customer development roleEnsure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) ScoreCities: Karachi & IslamabadJob SpecificationO Levels/Matric or above Age limit: Excellent command over English, with good American or Neutral accentExcellent communication (Listening, Speaking & Writing).Proficiency with MS Office particularly MS ExcelFlexibility & AdaptabilityCustomer-centric attitudeEmotional Intelligence and Critical ThinkingSelf-motivated, assertive and responsiveOther Requirements:A laptop/PC (Core i5 any latest generation with Minimum 8GB or 16GB RAM) and a headset.High speed internet with backup.Power BackupA noise free working space comfy Workspace

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