Account Services Representative

Job Description• Collection of accounts receivable, outstanding rentals, and bad debts• Credit approvals for term and balance forward accounts• Credit approvals for consumer and commercial account rentals• Assist customers inquiring about their accounts and rents• Locate new contact information for credit customers• Perform sundry account maintenance• Registration of accounts through Personal Property Registry• Work with Equifax reports and their reporting criteria• Work with Small Claims Courts system• Provide regular status reports to the Store Manager• Provide monthly status reports to the Account Services Regional ManagerJob Requirements• Must be a musician who plays at least one instrument• Must be able to work weekdays, weeknights and weekends• Excellent interpersonal, communication and negotiation skills• Ability to provide a high level of customer service, both in-store and over the phone• Thorough organizational skills• Ability to take initiative and work independently• Ability to take ownership of tasks and follow them through to resolution• Basic knowledge of Microsoft Office (Excel, Word, Outlook)• Experience with consumer credit and collections an asset

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