CB IB Operations & Controls - eCommerce Client Service - AVP

What we will offer you: A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That's why we are committed to providing an environment with your development and wellbeing at its center. You can expect:

• Flexible benefits plan including virtual doctor consultation services
• Comprehensive leave benefits
• Gender Neutral Parental Leave
• Flexible working arrangements
• 25 days of annual paid leave, plus public holiday & Flexible Working Arrangement

• Service clients on a daily basis with respect to all inquiries and requests
• On-going communication with Clients, Front Office and other departments to identify and implement efficiencies
• Identifying areas for automation and support of strategic solutions for Operations, Front Office and IT
• Understanding disruptive / digital market evolution and the impact on TAS in the region - perform opportunity analysis and product development requirements as necessary
• Drive and deliver initiatives to improve the team's delivery processes and methods
• Ensure any operational change is implemented with full understanding of risks & control.
• Closely monitor progress of integration initiative through various approval steps (internal / external) as outlined in transition process.
• Drive issue resolution or options articulation around any problems or challenges that crop up in the course of execution of above initiatives.
• Process and provide ad-hoc support for requests from Clients and internal teams.
• Provide oversight and manage support teams for outsourced processes

• 5 years of relevant experience in client services role in e-commerce or 3rd party vendor platform within FX space in a financial services organization
• Proficient in Mandarin as this role is required to support Mandarin-speaking clients
• Proven experience on FX
• Minimum a tertiary degree in Business Finance, Economics or equivalent field
• Proven ability in stakeholder management skills
• Proven ability in managing communication with sales team and clients
• Proven ability in organizational/project management skills; ability to identify and prioritize multiple tasks
• Strong analytical skills, able to demonstrate flexibility regarding problem solving
• Feels comfortable speak to clients on a regular basis and establishing contacts in other departments
• Takes ownership of problems and issues and solves them
• Proven experience in using visual skills in PowerPoint, Excel and other MS Office systems.
• Able to identify and drive continuous improvement
• Ability to work in tight deadlines fast-paced environment.
• Able to work as part of a virtual global teams and in a matrix organisation
• Pro-active and able to drive regional agenda to link into global initiatives
• Open minded, able to share information, transfer knowledge and expertise to colleagues.
• Entrepreneurial thinking and acting at all times, taking ownership for instigating and executing initiatives.

• Coaching and support from experts in your team.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.
• Training and development to help you excel in your career.
• Coaching and support from experts in your team.