Bilingual Client Care Coordinator

Altis Recruitment is seeking a Bilingual Client Care Coordinator for our client in the Healthcare sector, for a 6 month contract. The successful incumbent will serve as a crucial point of contact for over 70 clients nationwide, facilitating the implementation and ongoing support of a web-based SaaS system utilized by hospitals for clinician database management. PLEASE NOTE: This role is hybrid, 3 days a week in Toronto or Remote in Ottawa. Roles and Responsibilities

• Supporting new hospital clients during implementation, assisting existing clients with new services, and providing ongoing support throughout the year, including preparation for annual reappointment processes.
• Coordinate the implementation process for new clients, managing timelines, confirming requirements, and facilitating review/testing.
• Provide ongoing support to clients, addressing inquiries, troubleshooting, and assigning technical support as needed.
• Coordinate with clients for content required during appointment or reappointment services.
• Conduct training and retraining sessions for clients as required.
• Deliver product demos to potential and existing French-speaking clients, with support from team members.

Qualifications and Skills

• 2+ years of project implementation, coordination or client services experience.
• Bilingual proficiency in French and English (written and spoken) is mandatory.
• Strong written and verbal communication skills, with the ability to interact professionally with clients and internal teams.
• Capacity to handle sensitive and confidential matters with discretion and innovation.
• Previous experience in Medical Affairs / Credentialing Office would be an asset.

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.