Clinical Success Director

Our client, a leading Global Multi-Billion Dollar medical products manufacturer, seeks a Clinical Success Directo r . They will develop and foster positive working relationships with key customers, including high level clinical nurse leaders, i.e., CNOs, VPs, DONs, to support networking, presentations, publications and sharing of company success stories.

• Develop strong clinical networks within healthcare and professional organizations that increase the company’s presence in the markets served.
• Strategically partners with the Director of Health Care Systems to build strong customer clinical relationships, demonstrate and create value with customer executive stakeholders and ensure long term success.
• Professional healthcare acumen – understands the healthcare business environment (IDN, GPO, basics of contracts, basics of revenue cycle, supply chain, distribution, value analysis, etc.) and can engage in conversations/meetings.
• Be immediately recognizable as a leader, possessing outstanding communication, listening and interpersonal skills with the ability to quickly establish credibility and rapport with a broad audience, to include senior level, C-Suite executives.
• Ability to design, interpret and communicate evidence-based outcomes, measures and research and then translate the evidence / results into practice. Direct experience with clinical and industry podium presentations, poster presentations, authorship, and publication highly preferred.
• Participates with internal multidisciplinary teams to improve the operational effectiveness of the Clinical Services Team.
• Leads annual strategic corporate account clinical reviews to discuss, SWOT and business plan 1 year and 3 years out.
• Leads and participates in the creation of new clinical value materials to help improve the performance of our team and customer satisfaction.
• Continuously innovates on customer support based on internal and external feedback.
• Develops clinical strategic plans, analyzes data and trends to set, modify and execute strategies.
• Gains input and trend information from major clinical groups through direct contact with such groups, organizations, and other vendors.
• Remains current with market trend information and competitive landscape.
• Demonstrates fiscal responsibility with allocated budgets and resources.

• Maintains key relationships with internal departments (Sales, Marketing, Technical Services, Customer Service, etc.)

• Valid RN license
• Minimum of Bachelor’s degree
• Minimum of 12 years related clinical experience
• Frequent business travel required
• Previous management experience required