Sales Executive - Reactive
Job details
Job Number 24063676 Job Category Sales & Marketing Location Perhentian Marriott Resort & Spa, Pulau Perhentian Kecil, Besut, Malaysia, Malaysia VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Handles customer inquiries and lead requests for locally driven groups with rooms (e.g., 10-300 peak room nights) within predefined group sales parameters outside the sales office. Works with customers to align preferences and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. Verifies that business is turned over properly and in a timely fashion for quality service delivery. Drives customer loyalty by delivering service excellence throughout each customer experience. Processes business correspondence and creates contracts and other related booking documentation as required. Manages the transaction of group customer inquiries and lead requests and achieves revenue and booking goals for the team. CANDIDATE PROFILE Education and Experience Required: • High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management. Preferred: • Group sales experience CORE WORK ACTIVITIES Managing Sales Activities • Handles customer inquiries and lead requests for locally driven groups with rooms (e.g., 10-300 peak room nights) within predefined group sales parameters outside the sales office. • Refers opportunities to sales associate if business is outside these parameters. • Works collaboratively with other sales channels (e.g., Area Sales, Group Sales, on-property resources) to establish coordinated sales efforts that are complementary and not duplicative. • Works collaboratively with hotel attractions and outlet teams on property to book outlet business at parameters for group opportunities. • Leverages knowledge of resort amenities to close opportunities (e.g. destination attractions, golf, spa, recreation options). • Understands the importance of the destination sell as well as the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and how to sell against them. • Verifies that business booked is within hotel parameters. • Assists with selling, implementation, and follow-through of group sales promotions. • Closes the best opportunities for hotel based on market conditions and property needs. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence, communicating with property attractions/outlet teams). • Actively up-sells each business opportunity to maximize revenue for individual properties. • Conducts site inspections, as required. • Understands and actively utilizes company marketing initiative/incentives to close on business. • Implements process improvements and best practices. • Leverages other Sales resources and administrative/support staff to achieve personal and team related revenue goals. • Creates clear expectations for customers throughout the sales process. • Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, and overall satisfaction. • Provides accurate, complete, and effective turnover to Event Management/Local Social Management. • Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service. • Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders. • Processes business correspondence and creates contracts and other related booking documentation as required. • Performs other duties, as assigned, to meet business needs. Building Successful Relationships • Drives customer loyalty through excellent customer service throughout the sales process. • Serves the customer by understanding their needs and recommending features and services that best meet their needs. • Builds and strengthens relationships with existing and new customers to enable future bookings. • Builds and maintains strong working relationships with key internal and external stakeholders. • Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during, the program/event. Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriottis part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you. #J-18808-Ljbffr
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'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p><b> Job Number </b> 24063676<br><b> Job Category </b> Sales & Marketing <br><b> Location </b> Perhentian Marriott Resort & Spa, Pulau Perhentian Kecil, Besut, Malaysia, Malaysia VIEW ON MAP <br><b> Schedule </b> Full-Time <br><b> Located Remotely?</b> N <br><b> Relocation?</b> N <br><b> Position Type </b> Management <br><p> <p><b> JOB SUMMARY </b> </p> <p> Handles customer inquiries and lead requests for locally driven groups with rooms (e.g., 10-300 peak room nights) within predefined group sales parameters outside the sales office. Works with customers to align preferences and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. Verifies that business is turned over properly and in a timely fashion for quality service delivery. Drives customer loyalty by delivering service excellence throughout each customer experience. Processes business correspondence and creates contracts and other related booking documentation as required. 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As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b> Be </b> where you can do your best work, <b> begin </b> your purpose, <b> belong </b> to an amazing global team, and <b> become </b> the best version of you. <p> JW Marriottis part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. 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null, 'length' => '', 'next_session' => '', 'schedules' => null, 'duration' => 'Upto 2 Hours', 'base_duration' => '0', 'timing' => 'Flexible', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'Lead Academy', 'logo' => '', 'certificate_diploma' => 'yes', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '20', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '12', 'nondiscounted_base_price' => '400', 'currency' => 'GBP', 'discount' => '97% off through Laimoon!', 'free_trial_text' => null, 'laimoon_offer' => '1', 'summary' => '<strong>Overview</strong><br /> <br /> Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this Time Management course will set you up with a solid foundation to become a confident your effectiveness, minimize wasted time, control your workload and develop more advanced skills.<br /> <br /> This comprehensive course is the perfect way to kickstart your career in the field of time management. This accredited course will give you a competitive advantage in your career, making you stand out from all other applicants and employees.<br /> <br /> As one of the leading course providers and most renowned e-learning specialists online, we’re dedicated to giving you the best educational experience possible. This course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience.<br /> <br /> <strong>How Will I Benefit?</strong> <ul> <li>Boost your career in Time Management</li> <li>Deepen your knowledge and skills in your chosen field just in hours not years!</li> <li>Study a course that has been designed by industry professionals.</li> <li>Save money and time by studying your convenient time</li> <li>Have access to a tutor whenever you are in need</li> </ul> So, what are you thinking about! Start getting the benefits by enrolling today!<br /> <br /> <strong>Why Choose Lead Academy:</strong> <ul> <li>Lifetime Access</li> <li>High-quality e-learning study materials </li> <li>The UK and globally recognised qualification</li> <li>Self-paced, no fixed schedules</li> <li>24/7 customer support through email</li> <li>Available to students anywhere in the world</li> <li>No hidden fee</li> <li>Study in a user-friendly, advanced online learning platform</li> </ul> <strong>Who is this course for?</strong><br /> <br /> This comprehensive course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of time management.<br /> <br /> <strong>Certification</strong><br /> <br /> On successful completion of the course, you will be eligible to obtain a verifiable certificate as proof of your new qualification. This means that you/your employer can verify your qualification through our website. Certificate can be obtained in PDF version at a cost of £10, and there is an additional fee to obtain a printed copy certificate which is £24.<br /> <br /> <strong>Career path</strong><br /> <br /> This course opens a brand new door for you to enter the relevant job market and also provides you with the chance to accumulate in-depth knowledge at the side of needed skills to become flourishing in no time. 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From understanding the essentials of sales and sales growth to mastering persuasive sales presentations, negotiations, and communication skills, this course equips you with effective strategies to excel in the sales domain. Learn to handle objections, leverage marketing, and build strong customer relationships while discovering valuable tips and tricks for achieving successful sales outcomes.<br /> <br /> <strong>Learning Outcomes:</strong> <ul> <li>Grasp the fundamental concepts of sales and its importance.</li> <li>Develop strategies for driving sales growth and expansion.</li> <li>Explore the techniques of sales hypnosis for impactful communication.</li> <li>Master the art of creating compelling sales presentations.</li> <li>Understand the relationship between sales and marketing.</li> <li>Identify the leverage points and limitations within the sales process.</li> <li>Enhance your communication skills for effective customer interactions.</li> <li>Gain insights into successful sales negotiations and objection handling.</li> </ul> <strong>COURSE CURRICULUM</strong> <ul> <li>Introduction to Sales</li> <li>Sales Growth</li> <li>Sales Hypnosis</li> <li>Sales Presentation</li> <li>Sales and Marketing</li> <li>Leverage and Limitations</li> <li>Communication Skills</li> <li>Sales Negotiations</li> <li>Dealing with Customers</li> <li>Handling Objections</li> <li>Tips and Tricks for Sale</li> </ul> <strong>Why buy this Sales Training: Practical Sales Techniques? </strong> <ul> <li>Unlimited access to the course for a lifetime.</li> <li>Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course.</li> <li>Structured lesson planning in line with industry standards.</li> <li>Immerse yourself in innovative and captivating course materials and activities.</li> <li>Assessments are designed to evaluate advanced cognitive abilities and skill proficiency.</li> <li>Flexibility to complete the Course at your own pace, on your own schedule.</li> <li>Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience</li> </ul> <strong>Certification</strong><br /> <br /> After studying the course materials, there will be a written assignment test which you can take either during or at the end of the course. 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Works with customers to align preferences and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. Verifies that business is turned over properly and in a timely fashion for quality service delivery. Drives customer loyalty by delivering service excellence throughout each customer experience. Processes business correspondence and creates contracts and other related booking documentation as required. Manages the transaction of group customer inquiries and lead requests and achieves revenue and booking goals for the team. </p> <p><b> CANDIDATE PROFILE </b> </p> <p><b> Education and Experience </b> </p> <p><b> Required: </b> </p> <p>• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. </p> <p> OR </p> <p>• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management. </p> <p><b> Preferred: </b> </p> <p>• Group sales experience </p> <p><b> CORE WORK ACTIVITIES </b> </p> <p><b> Managing Sales Activities </b> </p> <p>• Handles customer inquiries and lead requests for locally driven groups with rooms (e.g., 10-300 peak room nights) within predefined group sales parameters outside the sales office. </p> <p>• Refers opportunities to sales associate if business is outside these parameters. </p> <p>• Works collaboratively with other sales channels (e.g., Area Sales, Group Sales, on-property resources) to establish coordinated sales efforts that are complementary and not duplicative. </p> <p>• Works collaboratively with hotel attractions and outlet teams on property to book outlet business at parameters for group opportunities. </p> <p>• Leverages knowledge of resort amenities to close opportunities (e.g. destination attractions, golf, spa, recreation options). </p> <p>• Understands the importance of the destination sell as well as the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and how to sell against them. </p> <p>• Verifies that business booked is within hotel parameters. </p> <p>• Assists with selling, implementation, and follow-through of group sales promotions. </p> <p>• Closes the best opportunities for hotel based on market conditions and property needs. </p> <p>• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence, communicating with property attractions/outlet teams). </p> <p>• Actively up-sells each business opportunity to maximize revenue for individual properties. </p> <p>• Conducts site inspections, as required. </p> <p>• Understands and actively utilizes company marketing initiative/incentives to close on business. </p> <p>• Implements process improvements and best practices. </p> <p>• Leverages other Sales resources and administrative/support staff to achieve personal and team related revenue goals. </p> <p>• Creates clear expectations for customers throughout the sales process. </p> <p>• Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, and overall satisfaction. </p> <p>• Provides accurate, complete, and effective turnover to Event Management/Local Social Management. </p> <p>• Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service. </p> <p>• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders. </p> <p>• Processes business correspondence and creates contracts and other related booking documentation as required. </p> <p>• Performs other duties, as assigned, to meet business needs. </p> <p><b> Building Successful Relationships </b> </p> <p>• Drives customer loyalty through excellent customer service throughout the sales process. </p> <p>• Serves the customer by understanding their needs and recommending features and services that best meet their needs. </p> <p>• Builds and strengthens relationships with existing and new customers to enable future bookings. </p> <p>• Builds and maintains strong working relationships with key internal and external stakeholders. </p> <p>• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during, the program/event. </p> <p><i> Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law. </i></p><p></p> Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b> Be </b> where you can do your best work, <b> begin </b> your purpose, <b> belong </b> to an amazing global team, and <b> become </b> the best version of you. <p> JW Marriottis part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. 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Hiring company
Marriott International, Inc.
-
Time Management Diploma Lead AcademyAED 93
AED 1,469Duration: Upto 2 Hours -
Sales Negotiation Technique StudyHubAED 49
AED 955Duration: Upto 4 Hours
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