Professional Services Manager

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Professional Services Manager

Apply locations İstanbul, Türkiye time type Full time posted on Posted 2 Days Ago job requisition id R-103372 It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Ingram Micro is the business behind the world’s brands, providing more ways to realize the promise of technology. We are an integral part of the technology ecosystem, helping our partners grow and thrive through the creation and delivery of Information Technology, Cloud and Cyber Security solutions and services. With more than $54 billion in revenue and the ability to reach 90% of the global population, we are one of the world’s largest technology distributors, serving our partners through operations in 61 countries with 29,000 associates. Come to join Armada - Ingram Micro’s Turkey Office and be part of our digital transformation journey! We’re seeking a Professional Services Manager to lead our Professional Service Organization, ensuring our partners fully leverage our product through customized integrations and services. Your leadership will ensure Professional Service delivery is in line with our vendors enhancing client satisfaction and technology adoption. If you’re experienced in consulting or technical project management and developing service business join us in making a significant impact on our success. Qualifications required for this position are as follows:

• Bachelor’s degree, preferably in Computer or Electrical & Electronics Engineering,
• An appreciation of managing a Professional Services environment,
• Has demonstrated working effectively across business lines and partnering with the businesses and plants to meet objectives,
• Proficient in English(written and verbal),
• 4+ years experience working in Professional Services or Consulting Firm Environment,
• Experience leading engagement teams under various models,
• 7+ years of business experience with 3+ years of people management skills including leadership development,
• Strong technical processes drive and skillful negotiating techniques.

Requirements:

• Responsible for the effective management of all aspects of Professional Service Management,
• Provide input to support project planning, implementing, operation, and maintenance,
• Work cross-functionally and cross-departmentally with Sales, Vendor Teams to support Professional Services project delivery to customers,
• Manage on meet business objectives efficiently, effectively, and reliably,
• Lead discussions with vendors on the business considerations of customer business requirements to the product functionality to develop an overall business solution,
• Managing multiple projects simultaneously to ensure that they are running efficiently,
• Nurturing mutually rewarding relationships with partners, suppliers and support staff,
• Introducing innovative solutions that will improve services,
• Setting targets and goals for IT staff, and monitoring performances against them,
• Hire, train and professionally develop the development and testing engineers reporting directly and within the customer facing teams,
• Provide proactive risk management - identify risk, provide mitigation options - make recommendations and provide intelligent support for timely decision making,
• Scoping calls with customers for needs analysis and solution proposal.

Why work here?

With us, you’ll make technology happen in surprising ways. It’ll be a fun journey!

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About Us

It’s no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world. What’s in it for you? Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something you’re unlikely to find anywhere else. Let’s shape tomorrow. #J-18808-Ljbffr