Interviewer - Citizens Advice Bureau
Job details
Every day at the Bureau is different. We deal with a range of enquiries from members of the public and other organisations. We are the connector, the bridge between our clients and the solution or support that they need. We use our website to find out the best advice to give our clients as well as our Community Directory to get people practical support. To begin with there are 5 online training sessions coupled with observations so you can see how the Bureau runs. Then after that, you are placed with a mentor, another Interviewer who will guide you through the processes, give you opportunities to shadow their work, and support you. After you have completed your mentoring training, you are then put on a weekly roster. The once per week shift is approximately two and half hours each week. There are also social occasions, annual events, and ongoing learning. We would like all our volunteers to consider committing for at least 12 months because the training takes about 3 months. We have retired volunteers as well as University Students volunteering with us and everyone in between. The more volunteers we have, the stronger the service we provide and the more communities we can reach. Our age range is between 19 and 84 at the moment so please feel free to apply and see if this is the role for you. Requirements:
- Good communication skills and listening skills
- Good English both spoken and written
- Always act with compassion, empathy and neutrality
- Always maintain client confidentiality
- Good computer skills (training is provided)
- Adhere to CAB aims, values, principles, and policies.
- Learn about and participate in the CAB commitment to effectiveness for Maori (Mauri Manaia)
- Give and receive feedback effectively, accepting guidance and assistance.
- Participating in ongoing training sessions
Apply for this role:
First name: Last name: Address: * Phone number: Email address: Keep me updated with the latest roles and eventsDemographic information:
Client Interviewer (Accredited)
Hamilton
Organisation: Citizens Advice Bureau - Hamilton Category: Information & Advice Hours: Working Hours Every day at the Bureau is different. We deal with a range of enquiries from members of the public and other organisations. We are the connector, the bridge between our clients and the solution or support that they need. We use our website to find out the best advice to give our clients as well as our Community Directory to get people practical support. To begin with there are 5 online training sessions coupled with observations so you can see how the Bureau runs. Then after that, you are placed with a mentor, another Interviewer who will guide you through the processes, give you opportunities to shadow their work, and support you. After you have completed your mentoring training, you are then put on a weekly roster. The once per week shift is approximately two and half hours each week. There are also social occasions, annual events, and ongoing learning. We would like all our volunteers to consider committing for at least 12 months because the training takes about 3 months. We have retired volunteers as well as University Students volunteering with us and everyone in between. The more volunteers we have, the stronger the service we provide and the more communities we can reach. Our age range is between 19 and 84 at the moment so please feel free to apply and see if this is the role for you. Requirements:- Good communication skills and listening skills
- Good English both spoken and written
- Always act with compassion, empathy and neutrality
- Always maintain client confidentiality
- Good computer skills (training is provided)
- Adhere to CAB aims, values, principles, and policies.
- Learn about and participate in the CAB commitment to effectiveness for Maori (Mauri Manaia)
- Give and receive feedback effectively, accepting guidance and assistance.
- Participating in ongoing training sessions
Apply for this role:
First name: Last name: Address: * Phone number: Email address: Keep me updated with the latest roles and eventsDemographic information:
Used anonymously for statistics to demonstrate our impact to funders. Gender: Age group: Ethnicity: Labour status:Other information (optional):
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