Support Manager

• Handling, resolving customer queries to their satisfaction level
• Provide word, excel and secretarial support to clients
• Receive, direct and relay telephone / email, fax and text messages
• Keeping a track of queries, incoming and outgoing calls
• Assisting finance department in collection and providing support and service to existing and new clients
• Assist to admin manager in administrative task
• Comprehensive computer, Internet search and written communication skills.
• Maintain the general filing system and file all correspondence
• Respond to public inquiries, handling support calls
• Develop and maintain a current and accurate filing system
• Maintain and develop professional relations with the existing and new client
• Assist the Executive Directors and other staff as requested

Job Specification