Member Consultant - Healthcare

The Member Consultant assumes responsibility for the day-to-day management of a portfolio of health care clients under the supervision of the Consulting Manager. The primary focus is the servicing of clients' HR and members face to face regarding medical scheme queries, plan advice, billings etc. The Member Consultant is also responsible for induction training and member training. The secondary focus is to assume the responsibility of an Administration Consultant when in the office or as required.Duties & ResponsibilitiesKey Performance ObjectivesClient responsibilitiesIdentification of ICU clientsIdentifying common trends within the client and providing solutions in conjunction with the CCImplementing proactive services in conjunction with the CCFace to face query resolution with members/HR/payrollMember plan adviceHR training on processes and proceduresHR queries relating to their monthly billingHR queries relating to the medical scheme benefitsConstant follow up and feedback to relevant partiesBuilding of relationships with HR/payrollResponsible for updating client information and requirements at branch level Member renewals training presentations and one on one sessions as requiredFacilitate the relationship between the client and respective medical scheme/sDelivery of presentations to clientsRolling out and implementation of healthcare Projects in conjunction with the CCCompliance with the NMG Style guideKeeping written records of all client communication and interaction within the stipulated time periodCompulsory to load applications electronically where possibleGeneral responsibilitiesCompliance with the NMG Style guideKeeping written records of all client communication and interaction within the stipulated time periodCompulsory to load applications electronically where possibleAll client correspondence is to be signed off and saved in the correct folder according to the style guidevCapturing daily stats for queries received via email, fax or telephone on CMSGeneral assistance to Corporate Consultant and Consulting ManagerIdentifying and pursuing new business and cross selling opportunitiesHave a good understanding of legislation and regulations that govern the health care environmentAttend internal meetings and training as and when requiredCompletion of MI-TIME weeklyBack-up to other Member Consultants and/or Administration Consultants if required (buddy system)Matric certificateThe Member Consultant will be expected to adhere to any legislative requirements (such as FPI).Experience3-5 years Administration and Health Care Experience.Own vehicle and Valid Drivers LicenseAdministrative Skills: Has attention to detail; abilility to handle and deal with a lot of documents. Can orchestrate multiple activities at once to accomplish a goal. Uses resources effectively and efficiently. Arranges information and files in a useful manner. Perform certain secretarial functions as and when required.Interpersonal skills: Relates well to all kinds of people. Builds appropriate rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably.Co-ordination Skills: Able to multi-task in an effective manner. Does not get confused easily. Able to change direction at a moment notice whilst ensuring timeous completion of all operations. Maintains up to date knowledge of all current tasks.Time Management: Uses their time effectively and efficiently. Values time. Concentrates their efforts on the more important priorities. Gets more done in less time than others. Can attend to a broader range of activitiesProblem Solving Skills: Uses logic and methods to solve difficult problems with effective solutions. Makes use of all resources to get answers. Able to see hidden problems. Good at analysis. Looks beyond the obvious desired objectives.Communication Skills: Is able to communicate clearly both verbally and in writing. Able to get the messages across that have the desired effect The NMG SA Group of Companies are authorised financial service providers t/a NMG Benefits

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