Administration Consultant - Healthcare

 . Administration Consultant - Healthcare Administration Consultant - Healthcare Location: Type of employment Full-time Purpose of the Job: The Administration Consultant is responsible for the day-to-day administration of clients with the primary focus on member queries, member plan advice, HR/Payroll queries and new business applications tracing and activating.Client responsibilitiesIdentifying common trends within the client and providing solutions in consultation with the CCEnsuring loyalty programme uptakeMember plan adviceNew business screening of applications, tracking status and ensuring activationOnline activation essential where possibleHR/payroll queries relating to medical scheme benefits received via email, fax or telephonicConstant follow up and feedback to relevant partiesBuilding of relationships with HR/payrollManagement of client expectationsAttend client meetings as neededManage relationship with HR/payrollDistribution of membership packs and/or cardsGeneral responsibilitiesCompliance with the NMG style guideKeeping written records of all client communication and interaction within the stipulated time periodAll queries to be logged on the CMS systemAll client correspondence is to be signed off and saved in the correct folder according to the style guideAnswering ringing phones and logging of calls on CMSCapturing daily stats for queries received via email, fax, or telephone on CMSGeneral assistance to the Member Consultant, Corporate Consultant, Consulting Manager, and Team LeaderHave a good understanding of legislation and regulations that govern the health care environmentAttend internal meetings and training as and when requiredCompletion of MI-TIME weeklyBack-up to other Member Consultant and/or Administration Consultants if required (buddy system)Self-management of petrol and telephone accountsMatric certificateRE (regulatory examination) and Wealth Management advantageousExperience3-5 years Healthcare Administration experience. The NMG SA Group of Companies are authorised financial service providers t/a NMG Benefits

#J-18808-Ljbffr Life Science & Pharmacology & Health