Territory Sales Agent and Branch Teller

Mukuru is on the lookout for a Chinese/Mandarin speaking Territory Sales Agent and Branch Teller to join our team in Johannesburg.

The main purpose of this role is to provide remittance disbursement services in a professional and efficient manner and provide oversight on retail sales and drive sales to individuals, corporates, enterprise sales within the assigned territory.

The Territory Sales & Branch Teller reports directly to the Head of Branches. This position will generate sales through agent army, marketing the enterprise and corporate products and all other Mukuru products including marketing collateral in assigned territory. The position will be responsible to create and manage brand awareness to maximise return on marketing investments and sustainable relationships. This position is also responsible for processing remittance transactions in an accurate and professional way. They are required to carry out remittance operations in a legally compliant manner by checking the integrity of the documents provided and identify potential fraudulent documents.

Internal Liaison takes place with the branch staff and agents. External liaison takes place with external customers.

Duties and Responsibilities (Include but is not limited to):

Providing advice and guidance to customersAnalyse and monitor transaction detailsMotivate and assist customers to transact with MukuruTo activate customers for new corridorsGather and present location specific information on salesTo monitor whether sufficient stock of marketing collateral is available and report backEngage with potential customers and market the enterprise productCustodianship of the Mukuru brand and maintenance of that standardWelcome and greet customers in a professional mannerIdentify if the customer wants to collect money, send money or do an FX dealCollect and check the required documentation and scan clear copies Verify the current rate as given by ICFX and explain the rate to the customerMatch customer name and ID before processingCapture all transaction details in ICFXEnsure all money is double checked and counted within view of camerasCount money with the customer and confirm the value together when selling FXCheck that all notes are real when buying FXPrint out and sign invoice/receipt, original filed away accurately and customer given the duplicateArchive invoices after 3 monthsCheck validity of passport, proof of residence not older than 3 months and valid flight ticket within 90 daysRefer customers to other agents if no proof of residence is availableEscalate any suspicious documentation to branch manager before processingAll new customers and high value customers must complete an Indemnity formObtain daily password for safe every morning and retrieve own floatNotify finance and receive a top-up if required to ensure sufficient stock levelsConduct a stock count at the end of each dayVerify totals of stock match system by printing out slip from ICFX, capture actual stock totals, sign and send to Manager Capture shorts onto ICFX and notify managerCompile weekly and monthly spreadsheet reports Complete daily system tests on system, must achieve 100% or go back and try againComplete daily quiz and overall monthly quiz competitionSubmit monthly assignments timeouslyAttend quarterly training and test sessionsAlways provide professional customer serviceGive information based on the training received Maintain customer confidentiality Monitor and manage own targetsAttend monthly performance meeting with Head of BranchesAttend all required training courses for new productsImprove Chinese language level and write monthly test designed by the head of branch

Key Requirements:

Grade 12 - High school graduateChinese language related certificateUnderstanding and Speaking of Mandarin (essential)2 Years Customer Service Consultant experience within a financial institution2 Years Sales experience within a financial institution2 Years Chinese related work experienceKnowledge of foreign exchangeKnowledge of exchange control regulationsKnowledge of FICA regulationsKnowledge of money launderingKnowledge of Customer Service

Additional Skills:

Verbal and written communications skillsOrganisational & administrative skillsInterpersonal skillsAnalytical skillsSales SkillsChinese language SkillDriving Skills

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited" Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a 'work-like' environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S DIVERSITY AND INCLUSION PLANS

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