Customer Success Manager
Job details
About the role:
You will be responsible for helping our existing customers in the English market to leverage the full power of RoomRaccoon by upselling a range of upgrades. These upgrades range from our own premium services including automated customer upselling and entry-level revenue management to integrations with an extensive marketplace of connectivity partners covering accounting automation, point of sale, door lock, third party revenue management software and much, much more.
Your main duties and responsibilities will be - but not limited to:
Reaching out to hoteliers directly, to advise them of the added benefits of RoomRaccoon
Deliver demos to interested hoteliers demonstrating the scope of RaccoonPay and added benefits.
Develop a deep understanding of our product suite and competitor pricing and product offering.
Proactively engage with Hoteliers to understand their business goals, challenges, and objectives.
Serve as the primary point of contact, building strong and lasting relationships with key stakeholders.
Conduct regular check-ins and status reviews with customers to monitor their progress and satisfaction levels.
Identify opportunities to optimise and enhance Hoteliers' experiences based on their feedback and usage patterns.
Provide training and educational resources to empower Hoteliers to make the most of our products.
Identify potential upsell opportunities by understanding customers' evolving needs and business objectives.
Collaborate with sales teams to develop tailored proposals and strategies for expanding customers' product/service usage.
Develop and execute strategies to proactively address customer concerns and mitigate potential churn risks.
About you:
Our perfect fit has/is:
Based in Cape Town, South Africa and holds a valid passport
Language requirement:
English
Qualification / Experience:
At least 3 years of work experience in a similar role
Hotel sales or SaaS experience is advantageous
Skills/Attributes:
Patient and empathetic towards customers, but naturally able to lead a conversation, deal with emotions and not afraid to upsell
Motivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritisation abilities
Drive to revolutionise hoteliers worldwide
Self-motivated & able to deliver under pressure
Team-player
Organised and great eye for detail
Affection for both international business & tech
About us:
This is what you tell people at parties:
I am working at an international super-fast-growing tech company and we are revolutionising hoteliers around the globe. RoomRaccoon is awarded the world's best Hotel Management System for 2 years in a row and empowers hoteliers to run their property way more effectively. Our growing team of 110+ heads is working from at least 4 offices around the world!
"It's an exciting time to join RoomRaccoon. Through innovation, we have been able to enter many different markets and grow our international team of professionals who are dedicated to helping RoomRaccoon with its mission of becoming the world's number one hotel management system." - Tijmen van Dijl (CEO & Co-Founder)
Perks:
Loyalty Programme (Equity)
Role Specific:
Commission | OTE for sales related roles
Department incentive bonuses
Training & Development:
Formal training
Annual hotel experience
Employee Referral Campaign
Friday Drinks & Lunches for in-house Raccoons
Quarterly Office Massages
Birthday Lunch
#J-18808-Ljbffr Project & Process Management
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
