L&D Business Partner

Are you passionate about self-empowerment and self-improvement through learning? We're in search for a motivated individual to fill the role of Learning & Development Business Partner based in our Durban office.Our ideal candidate must have a sincere passion and knack for communication as you will play a central role within the business, providing links between the client, live operation, the academy and new hire into the organisation, ensuring that all learning needs and training solutions are a creatively designed delivered and are appropriately fit for purpose.You'll need to have a keen eye for detail and provide creative insight on ways to improve material content to increase its delegate engagement and competency speed.What you will do in this roleAs a Learning and Development Business partner you'll be:Maximising efficiencies through the design, development and delivery of creative and tenacious learning solutionsIdentifying revenue generating opportunities through continual improvement of training materials, implementing trends and the changing client call mix into induction and up-skill collateralMonitoring and measuring the overall team and individuals' performance against KRA'sBeing accountable for coordination of management development with the training administrator, project and client training, customer excellence academy and training to support published HR policiesDelivering excellent standards of internal and external customer service monitoring and benchmarking standards of customer service; regularly conducting analysis and reporting on satisfaction levels, and actively seeking and acting upon feedbackMonitoring and reporting on site training activity to the training administrator to ensure that all L& Development progress reports and management reports are delivered by set deadlines, highlighting successes and areas of concern with a proposed course of actionFeeding back to the wider team on changes within L&D to improve quality of department and support cross site implementation of successful change interventionsSeeking opportunities to drive employee engagement through L&D solution / supportIdentifying and prioritising all challenges and limitations, supported by the proposal (and where appropriate a business case) detailing effective solutionsWorking closely with the wider L&D team, the site management team and senior management team to ensure best practice and consistency in the delivery and implementation of the policies, procedures and processesProactively building and developing strong relationships with other departments (HR, Recruitment, Operations, Compliance, IT, R&P, facilities etc.) to enhance working practices and be able to call on these key partners to support the L&D department, and offering support as requiredForward planning, coordinating and scheduling all site learning solutions; coordinating all resources including rooms and trainers and considering cost and operational management viewsYour qualifications and experienceConcentrix + Webhelp is a great match if you have:The ability to ensure compliance with Health & Safety, care for the Environment, and expenditure within budgetary controlsProven written, oral communication and influencing skillsExcellent analytical and numerate skillsTeam management and development experiencePlease note that the appointment will be made in line with the Company's EE Plan.After applying, you will be sent a link to complete a quick online chat. We don't want you to miss out on the opportunity so please check all of folders for the link after applying.

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