Guest Service Agent (Hotel Receptionist) - Ibis Budget Brisbane Airport

Job DescriptionProvide personalised service and a memorable experience for our guests - every guest, every interaction, every day.Be an advocate of ALL: Accor's loyalty program to non membersChecking guests in and out Maintaining accurate guest accountsTaking bookings, providing helpful information & entering reservationsAnswering guests queries in a timely and efficient manner.Addressing guest requests and handling guest complaints in a positive manner.Liaise with inter departments to assist guest and advise of room movesRoster includes working morning, afternoon, evening and overnight shiftsUpsell the Food and Beverage department and serve barista coffee and beveragesQualificationsPrevious hotel front office reception experience preferableProfessional telephone manner and exceptional customer service skillsExcellent communication, interpersonal and time management skillsA friendly and positive can-do attitude who enjoys working in a teamPrevious experience Opera desirable not essentialBarista experience desirable not essentialAdditional InformationWhat is in it for you:ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,Learning programs through our "Learn your Way" Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)Opportunity to develop your talent and grow within your property and across the world!