Customer Engagement Manager

Due to its remote and hybrid culture, Alation conducts all of its interviewing and onboarding virtually.Big Data isn't a problem. It's an opportunity.At Alation, we help people find, understand, and trust data. So they not only excel in their work — they drive value for their enterprise, team, and role. In the words of one customer, "Alation makes me look like a rockstar."We help companies you know and trust empower their people with the best data every day. Alation helps quickly generate value from their data to create the product and customer service innovations that help the iconic credit card company remain number one in customer satisfaction. And real estate giant uses Alation to govern the more than 70 TB of data that empowers their global team of over 190,000 agents.With $340M in funding - valued at over $ billion and 550+ customers, including 40% of Fortune 100 companies- Alation is poised to capitalize on data as an opportunity. Headquartered in Silicon Valley, Alation was named to for the fourth time. Do you want to join a team that welcomes new ideas, supports your growth, and recognizes your unique value?Join us!As a Customer Engagement Manager at Alation, you possess deep data management expertise and an outstanding record of data program success. As a leading authority on data intelligence and building data cultures, you are primarily responsible for advising key client sponsors and planning and leading multi-phase data intelligence programs. Your focus on driving customer satisfaction, facilitating data program success, and fostering long-term relationships with Alation's customers. This role requires a diverse set of skills, combining technical knowledge, interpersonal abilities, and strategic thinking to ensure customer continuous value realization. A successful Customer Engagement Manager thrives at strategic planning, empathetic client engagement, and problem-solving to ensure Alation's customers develop successful data cultures and maximize the value of the Alation intelligence platform. What you will do:Conduct thorough needs assessments to understand customers' business objectives and challengesLead Data Culture Maturity Assessment sessions, use case workshops, product roadmap sessions, end-user surveys and interviews, and data strategy and vision sessions with customers, and develop tailored action plans based on the findings from these discussionsOffer guidance on optimizing and maximizing the value of the Alation data intelligence platform for the customer's businessProvide expert advice on how Alation's data intelligence platform can address specific customer needsConduct training sessions to educate customers on how to effectively use and leverage the features of the data and analytics solutionsUtilize data and analytics tools to analyze customer usage patterns and provide insights for improving customer engagementCommunicate customer feedback to relevant internal teams for product enhancements or modificationsMaintain regular communication with customers through various channels, including meetings, emails, and presentationsServe as an advocate for the customer within AlationWho you are:Customer-centric attitude with a passion for ensuring client success, strong customer empathy, and a commitment to meeting customer needsMotivated, proactive self-starter who thrives in a fast-paced startup environmentPassionate about data and the value that can be derived from itEffective organization and project management skills to handle multiple customer engagements simultaneouslyProblem-solving mindset with the ability to analyze issues and provide effective solutionsProficient in solution customization and configuration to align with client requirementsExperienced in conducting training sessions and workshops for clientsStrong technical acumen with the ability to communicate complex concepts to non-technical stakeholdersExcellent communication skills, both written and verbal, to build strong client relationshipsAble to turn satisfied customers into advocates and references for the companyCommitted to staying updated on industry trends, emerging technologies, and advancements in data and analyticsAble to meet deadlines and manage prioritiesYou should have:BS / BA degree in a relevant field or equivalent work experience7+ years of proven experience in a similar role, such as Solution Engineering, Program Management, Consulting, or Professional ServicesFamiliarity with Data Management maturity assessments (eg DCAM, CMMI, etc.) and conducting such assessments and strategic action plans based on the outputs. Expertise in translating requirements into use cases, user stories, and persona-based user journeys.Problem-solving mindset with the ability to analyze issues and provide effective solutions.Awareness of data disciplines, including Data Warehousing, Data Modeling, Data Transformation/ETL, Data Quality, BI/Analytics, Data ScienceCan demonstrate familiarity with the concepts of managing portfolios, including estimating, time management, prioritization, customer expectationsCan identify, manage, and mitigate risk, contingencies, reporting, and operationsCapable of influencing, interacting, and collaborating with senior executives, internally and externallyHave an excellent understanding and practical experience with modern software adoption programsCan leverage lessons learned to feedback and improve processes and best practicesCan highly collaborate with a variety of stakeholders, of varying levels, from executive to individual contributors, and varied technical knowledgeFamiliarity with software development, integration, SQL, Python, and API usage is advantageousAbility to work on multiple engagements simultaneouslyAbility to travel up to 10%Bonus skills:Project Management/Scrum certifications (CAPM, PMP, Six Sigma etc).DCAM Certification or similar welcomedFluency in multiple languagesFamiliarity with software development, integration, SQL, Python, and API usage is advantageous#LI-RB1More About AlationOur founders have come together from different backgrounds: business, engineering, and design. This unique mix from our founding team is important to the Alation culture story. Today, our team consists of creators and communicators with varied backgrounds - from Stanford, to the Indian Institute of Technology, big companies and one-person startups, the United States, and abroad. We continue to seek ever more diverse perspectives as we grow.We are an equal opportunity employer and value diversity at our company. We do not discriminate onthe basis of race, name, religion, color, national origin, gender identity and expression, sexual orientation, age, marital status, veteran status, or disability status.Why Alation?- Market-Leading Data Catalog Provider- High-growth, collaborative environment with diverse and inclusive teams- Continuous learning, enrichment and development opportunities- Competitive pay and health offerings- Flexible time off to relax and rechargeand much, much more!By submitting your application, you agree to Alation's Global Privacy Notice for Candidates. 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