General Manager - Small & Medium Business

We've only just begun, but what a beginning. In a once in a generation moment, we've brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.

This opportunity This is an exciting time to be in TPG Telecom, leading our Small and Medium Business (SMB) unit for TPG Telecom. This key leadership role includes leading cross functional teams of sales, support and commercial experts nationally across Australia and with partners and shared services. The role requires great interpersonal skills, a depth of cross functional leadership and the curiosity and customer understanding to create and build winning proposition for SMB's.

Responsibilities Owning the customer value proposition for TPG Telecom brands in the SOHO and SMB segments, including the requirements for product, service and partnerships.Leading and developing the channels for SMB - including partner channels, telesales and telephone account management / customer success.Building the 'customer experience hub' for SMB customers, to provide account management and operational support to SMB customers, nationwide.Developing the commercial strategy and lifecycle management strategy for SMB customers to create a winning receipe for the SMB segment.Working cross functionally with the operations, consumer, digital and technology teams to build the customer care and operational support model for SMB customers.Simplifying and transforming our products, customer experience and IT systems and processes for SMB customers.Create the vision for our Small and Medium businesses, including defining the 3 -5 year transformation of our proposition, sales and service capability.Define the brand strategy and customer value proposition for these segments.Deliver the market share growth ambitions, P&L performance objectives and customer experience goals for the SMB segment.Developing a high performing, customer centric team, with clear benchmarking of activities, appropriate performance targets and standards, and a culture of continuous improvement.Knowledge and experience A track record of sales, marketing and operations experience, working with SMB customers.Extensive people leadership, across multiple locations and functions.A passion for leading, inspiring and developing a diverse team to create high performance.Excellent interpersonal skills and an ability to develop collaborative, cross functional relationship.Benefits and perks Flexible hybrid way of working (from home and office).'Stay Connected Mobile' - Access to a free mobile plan.'Stay Connected NBN' - Access to a free NBN 100 plan.'Your Leave' - an additional 4 days of leave to be used whenever you like - every year.Access to TPG Learning Hub platform and internal development opportunities.Access to Corporate Partner Discounts.Bolder and better together! Don't meet every single requirement? We're ok with that. Studies have shown that women and those of underrepresented groups are less likely to apply for roles unless they meet every single criteria. At TPG Telecom we recognise that what may make you different, makes the difference! We're all about enabling every individual to be their authentic selves and creating a place where everybody belongs. If you are excited about this role, but your experience doesn't align perfectly with every qualification in the job description, we encourage you to APPLY NOW regardless. You may just be the right candidate for this or perhaps another similar role with us. We are a 2024CircleBackInitiative Employer - we commit to respond to every applicant.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

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