It Support Specialist - 12-Month Contract

We are the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

At WPP we're reinventing creativity on an ever-broader canvas, bringing together unrivalled talent, resources, and skills to provide an integrated offer of communications, experience, commerce, and technology for clients.

It's our people who make the company, and what we do, extraordinary. We champion an open and optimistic workplace, where everyone has the chance to thrive and shine. We foster and celebrate an inclusive culture of belonging, one that embraces diverse thought and individual expression.

Find out more about us including some of the work we're doing to build better futures for our people, planet, clients, and communities: https://www.wpp.com/about

YOUR ROLE IN A NUTSHELL: At WPP, technology is at the heart of everything we do, and it is WPP IT's mission to enable everyone to collaborate, create and thrive. WPP IT is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP's petabytes of data.

This is a 12-month fixed term contract and you will carry out the effective and efficient everyday operations of the IT Desk Side for WPP AUNZ. A trusted pair of hands to deal with level 1-3 issues as they present, and a trusted resource for the Solutions team to assist with project work when needed.

WHAT YOU WILL SPEND YOUR TIME DOING: Level 1-3 incident and problem management, including diagnosis, liaison with appropriate internal and external resources to drive resolution, and stakeholder management throughout the resolution processEscalation of issues to the appropriate teams as requiredManage simple user and office relocationsSupervise and assist with deployment of new hardware and software to end users, as well as tracking of assets from onboarding to offboardingEnsure company AV equipment in meeting rooms is working at all timesSubject Matter Expert for unique line-of-business technologiesCompiling, documenting and maintaining Service Desk knowledge base and standard proceduresWorking in the "Eagle Eye" team (covering Australia, New Zealand and Bali) to ensure same-day resolution of user incidents across all supported operating companies; this will involve remote supportLiaison with the WPP GTS teams (Infrastructure, Network, Security, Systems Admin) and Applications teams for assistance with project work as requiredSKILL REQUIREMENTS: Communication skills are key; the ability to communicate effectively with colleagues across all relevant teams (Management, Account Management, Strategy, Media, Technology, Creative, Design, Studio and Production) and all end-users in clear, appropriate language (whether written or verbal)Maintain strong technical skills as tools and technologies evolveStrong problem-solving abilitiesShows initiative in finding ways to minimise incident recurrenceAble to work with minimal direct supervisionAble to manage time effectively and set priorities appropriatelyAble to maintain professional demeanor under stressQUALIFICATIONS: At least 3 years' experience in professional ITCompletion of Bachelor's Degree in Computer Science, Information Technology, Management Information Systems or similarStrong understanding of supporting both macOS and WindowsExperience in troubleshooting Microsoft Office 365 applications and other cloud servicesExperience with Adobe Creative suite preferredEnd-user network troubleshooting skillsExperience with Helpdesk portals such as Zendesk (as used by The Brand Agency) and ServiceNOWTHE SUCESSFUL CANDIDATE WILL BE: Self-motivated, but also a strong team playerCommitted to customer satisfactionSomeone that can empathise and communicate effectively with end usersKnows how and when to engage management, when neededAble to build excellent relationships, based on trust and mutual respectCan uphold a positive attitude at all times, even under stressful conditionsAble to handle challenging, rapid-response user supportExperienced in balancing, prioritising and organising multiple tasksAble to communicate with all stakeholders readily and clearlyHOW WE WORK: At WPP, our people are at the heart of everything we do.

Our mission is to build and foster an inclusive culture of belonging, one that is equitable, tolerant, and respectful of diverse thought and individual expression

Our ambition is to create workplaces where our people feel not only that they have opportunities to thrive, but also that they are celebrated. A place where everyone has the opportunity to learn, grow and do amazing creative work, surrounded by leaders and colleagues who are inclusive, supportive, and kind. We believe that ultimately diversity and difference will combine to produce extraordinary creativity, manifested in the work we do for our clients and the impact we have on the world.

We support flexibility through our hybrid working model which offers the benefits of being together in the office and working from home. We encourage our people to work in ways that meet their needs and enable them to deliver great work.

WPP is an Equal Opportunity Employer. Our mission is to build and foster an inclusive culture of belonging, one that is equitable, tolerant, and respectful of diverse thought and individual expression. WPP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, ethnicity, colour, religion, sex, gender identity, sexual orientation, disability status, or any other characteristic protected by law. We encourage all applicants to apply. #LI-DNI

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