Guest Service Agent (Hotel Receptionist) - Ibis Budget Brisbane Airport

Job Description Provide personalised service and a memorable experience for our guests - every guest, every interaction, every day. Be an advocate of ALL: Accor's loyalty program to non members Checking guests in and out Maintaining accurate guest accounts Taking bookings, providing helpful information & entering reservations Answering guests queries in a timely and efficient manner. Addressing guest requests and handling guest complaints in a positive manner. Liaise with inter departments to assist guest and advise of room moves Roster includes working morning, afternoon, evening and overnight shifts Upsell the Food and Beverage department and serve barista coffee and beverages Qualifications Previous hotel front office reception experience preferable Professional telephone manner and exceptional customer service skills Excellent communication, interpersonal and time management skills A friendly and positive can-do attitude who enjoys working in a team Previous experience Opera desirable not essential Barista experience desirable not essential Additional Information What is in it for you: ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage, Learning programs through our "Learn your Way" Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face) Opportunity to develop your talent and grow within your property and across the world!