Student Administration Systems Analyst

About the RoleAs a Student Administration Systems Analyst, you will provide high-quality support to users, ensuring smooth operation of student administration systems. Your role involves handling support requests, monitoring system performance, and collaborating with stakeholders to optimise functionality.Your responsibilities will include: Daily triage, monitoring, and resolution of support requests across multiple channels, prioritising responses and managing issues according to standards and KPIsConfigure systems, provide support, and analyse applications and technologies within the Student Administration Systems team's scopeEscalate incidents, requests, and problems following internal prioritisation processes to team members or vendor support when necessary Who we are looking forYou will have strong interpersonal and communication skills. Additionally, you should demonstrate self-driven learning, technical competence, and adept problem-solving abilities in high-pressure environments.You will also have: Undergraduate qualifications in a relevant discipline and or equivalent mix of education and relevant experienceExperience using ITIL methodologies to manage support and operational requestsKnowledge of student administration systems and processes is highly desirable. For further information regarding responsibilities and requirements please refer to the attached PD.Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.Your new team - Business ServicesBusiness Services provides a full range of class leading information technology, facilities management, finance, HR and health and safety services to all operating entities of the University.What we offer you!In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!The University of MelbourneWe're tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn. We are dedicated to ensuring barrier-free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact Kim Groizard at , with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".Aboriginal and Torres Strait Islander ApplicantsWe aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.