Customer Service Coordinator
Job details
About usProudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC. You'll enjoy variety in your role includingCoates Customer Service Coordinators (based in Ingleburn) perform a critical role within our branch teams by assisting customers with their equipment solutions. • Coordinate daily operations - equipment deliveries, transfers, pick-ups, repairs & breakdowns.• Identify & respond to customer needs in person and by phone & email • Contribute to the achievement of team KPI's - customer loyalty, sales revenue, safety• Complete a variety of branch administrative duties - generate hire schedules, invoicing etc• Available to work Monday to Friday, monthly rotation roster 7.00 am to 3.00 pm OR 9.00 am to 5.00 pm and may be require to work 1 Saturday per month What you'll bring to the role• Have a friendly and sociable personality• Thrive in a fast-paced work environment• Be a quick learner with a high level of attention to detail• Have intermediate computer skills (MS Word, MS Excel)• Previous experience in a customer service role, and a genuine interest in helping others• A proven ability to adapt to changing priorities and work conditions • Experience in or an interest in the construction/mining/engineering industries and a desire to learn about a diverse range of equipment solutions What you'll get in returnAs part of our team, you'll enjoy a range of perks and benefits including: • Competitive remuneration (because we value great work and believe it should be rewarded)• Training and development to help build your career and equip you for success.• Purchased extra leave program if you want some more time to do the things you love • Discounted hire equipment so you can finally finish that home reno job• Supportive and inclusive team culture that empowers you to do your best work• Employee Assistance Program (EAP) for professional and confidential counselling and support• Volunteering opportunities through the Coates Foundation so you can connect to your community
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