Customer Success Consultant Eagle Farm, Qld · Hybrid Remote
Job details
About Cox AutomotiveCox Automotive is the world's largest automotive service organisation, transforming the way the world buys, sells, owns and uses vehicles. As part of the Cox family of businesses, we have been making our mark since 1898 by building and evolving world-class businesses, helping over 40,000 clients across five continents and bringing together the best solutions and teams.The roleOur high-performing and collaborative Customer Experience (CX) team is the heartbeat behind ensuring we provide a friendly, efficient and effective customer service to all of our clients. Playing a crucial role as a
Customer Success Consultant , you will be the first port of call to handle technical questions and provide expert support to enable our clients to better connect with their customers.Based at our Eagle Farm site, our CX team operates Monday to Friday between 8 am to 6 pm on a roster basis with on call support.Skills & Experience:A passion for technology and customer serviceCustomer Service experience via different mediums (phone, email, online, etc.)Previous experience with data aggregation, file transfers and word pressAbility to learn new systems and processes quicklyExemplary written and oral communication skillsDesirable but not essential:Automotive dealership registration clerical experience
Previous experience within a Tech Support/SME role
Working knowledge of DAIS/Rego ExperienceWebsite CMS administration - application of WordPress preferableWhat's in it for you?A fantastic entry-level position to kick-start your career within our customer experience teamInitial and ongoing training on our systems and processes across multiple platforms that allow you deliver superior customer serviceConfiguration, maintenance & ongoing support of all Dealer Solution Products to all customersInternal software and systems testingMonitor in-house systems to ensure all tasks are processed accurately in within allocated timeframesThe opportunity to use of your analytical ability to analyse and resolve any problems reported by customersOngoing development and an opportunity to cross-train and continually support and learn other areas within the teamBeing a part of progress by identifying smarter ways to serve the customerWhy join us?Our team members have spoken, and we are officially certified as a
Great Place to WorkWe offer
on the job training
to ensure you are successful in the role and other
training and development
opportunities such as LinkedIn Learning, Pluralsight, Employee Resource Groups and many moreOur
Benefits
offerings include Birthday Leave, Volunteering Leave, Service Awards, access to Reward and Recognition platform just to name a fewEmployee Assistance Program (EAP)
- EAP is a professional service that is voluntary, confidential and free of charge to all team members and their immediate family members and dependents 24/7Find more benefits at careers.coxautoinc.com.au/pages/benefits
We offer a collaborative team environment where you can thrive, grow and make a meaningful impact. If you are looking for a fun, challenging and rewarding opportunity to build your career, apply now and make your mark!
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