Service Desk Analyst - Transitions

Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies! At Centorrino Technologies, we're not just another tech company - we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023. Our remarkable eNPS score of 74 is a testament to our unwavering commitment to cultivating an extraordinary culture. But we're not stopping there. We're on a mission to redefine the customer experience, eliminating everyday friction for our valued clients. Join us in building a truly exceptional company, dedicated to continuous improvement. We're excited by the fact our team is continuing to expand. And, as we continue to grow, we're on the hunt for an IT Service Desk Analyst to provide technical support to our clients. As the IT Service Desk Analyst, you will be responsible for providing first-level support, troubleshooting, and resolving technical issues related to hardware, software, and network systems. Requirements Here's what you'll be doing: Working across multiple teams to assist with leave coverage. Assist with existing teams with board management and identify areas where your assistance would be most beneficial during ticket fluctuation periods. Act as an escalation point for more junior team members within our service desk and field services teams for technical escalations. Creating, updating, and maintaining relevant client documentation in line with best practice standards and mentoring junior team members. Developing strong rapport with the end user during each engagement via email and phone while ensuring a timely resolution on their incident or request. Here's what you'll bring: Experience as an IT Service Desk Analyst Excellent communication skills, both verbal and written, with the ability to explain technical issues in simple terms Strong customer service orientation and ability to work well under pressure Strong problem-solving skills, with the ability to prioritize and manage multiple tasks simultaneously Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Experience with IT service desk software and ticketing systems is ideal A broad range of experience maintaining environments, accounts, access permissions and troubleshooting issues. Have some exposure to the following and a keen willingness to work with the existing team to develop and learn in areas you are not confident: - Networking fundamentals - Employee lifecycle and access management - Sharepoint and OneDrive management and troubleshooting - Modern application deployment - Printer fleet management Considered favourably: Prior experience with ConnectWise Prior experience with PowerShell scripting Confidence implementing and updating GPOs Completion of Microsoft based certifications Completion of an ITIL certification Relevant tertiary qualification in the Information Techno Please note that all team members must have a valid state-based Working with Children Check (WWCC), Police check, and be authorised to work in Australia. This role does not require any formal qualifications and is classed under the Business Equipment Award. Benefits Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why: We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching. We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships. We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends. We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work. We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself. We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture. When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.