Executive Manager Engineering (Customer Hub)

Our engineers are starting with the customer and working backwards, focusing on delivering the right outcomes for our clients.We're combining the next generation of technology with leading banking and markets capabilities to help our clients succeed.Our teams cultivate a product and outcome-based mindset to better understand our customers' requirements.Do work that matters Here, you'll turn your passion into reality. You'll be working with modern technology on state-of-the-art projects to enable a seamless and unrivalled customer experience. You will build high quality, reliable solutions that determine how millions of people access their money and define future industry trends.In Institutional Banking and Markets (IB&M), our purpose is to combine global connectivity and capability to build a better Australia. What we do as a business matter to our clients, the Group and the country. As well as providing CBA with essential transaction banking and treasury services, IB&M plays a critical role helping our large corporate and government clients and the Group better understand the megatrends reshaping industries; think about what Australia will need to do to be successful; and determine the role we and our clients can play in building a prosperous future.IB&M Technology drives the creation of digital end-to-end customer experiences. We partner with our global clients to support them create new business opportunities, from banking and trading to environmental strategies.See yourself in our teamThe Executive Engineering Manager, Customer Hub, is accountable for leading the key customer facing and Customer Relationship Management (CRM) systems for IB&M. This role works with key product owners and stakeholders to determine strategy and oversees the delivery and day-to-day operations of the associated technology.This role includes a broad range of executive management responsibilities, including leading and inspiring engineering teams, driving quality outcomes from direct team and dependent teams within the organisation, workforce planning, financial management, engaging third parties, embedding of agile and DevOps practices and risk management.Role ResponsibilitiesThe Executive Engineering Manager is core role as part of the Institutional Banking Technology Leadership Team.This senior role is required to lead the Customer Hub, a large engineering team located across Australia and India. The role is required to leverage Customer Experience (CX) and User Experience (UX) design techniques to inform and create strategies to deliver exceptional front end and CRM experiences for IB&M.This new role will be accountable for broadening out the Customer Hub from a team that today predominantly supports the IB&M CRM, Salesforce, expanding to support more front-end technologies to drive customer Net Promoter Score (NPS).We're interested in hearing from people who havePassion for leveraging customer experience, and user experience design methods to design and develop leading software for customers and customer-facing colleagues.Prior experience leading large (30-50 people) engineering teamsExperience leading Salesforce or other Customer Relationship Management (CRM) systems.Owned and managed relationships with both peers and senior executives across IB&M and Technology, Product teams and the organisationDemonstrable software development experience. You are willing to learn and jump into the deep end of technical problems and dive into code.Are confident in defining requirements, architecting, and designing software and code review practices.Lead commercial negotiations with key vendors, as required.What's in it for you? Whether you're passionate about customer service, driven by software engineering, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.Here, you'll thrive. You'll be supported when faced with challenges and empowered to tackle new opportunities. We're hiring engineers from across all of Australia and have opened technology hubs in Melbourne, Adelaide, and Perth. We really love working here, and we think you will too.?Simply apply now - this could be your next career move!If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through to submit a valid application. We're keen to support you with the next step in your career.We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.Advertising End Date: 19/04/2024