Microsoft 365 Level 3 Support Engineer
Job details
ARQ, Dialog, CatapultBI, ICEMEDIA, Eighty20, Riley and AccessHQ are now all part of NCS Australia. About us: We are NCS Australia! We have brought together Australia's best tech talent, working as one to harness technology and advance our communities, to make the extraordinary happen.
We're proud of our rich history of partnering with our clients to develop end to end digital technology solutions to accelerate their transformation and innovation journey.For over 40+ years our diverse global teams have delivered large-scale, mission-critical, multi-platform projects to governments and enterprises.
About the role: We are currently seeking a Microsoft 365 Level 3 Support Engineer to join our internal IT team. As a member of our high performing team, you will be accountable for delivering a high level of customer service, focusing on Microsoft 365 enablement and productivity outcomes including workloads spanning data, files, communications and collaboration, security and the identity and access management that ties these together.
As a Level 3 Support Engineer, you will be responsible for providing technical leadership for our Microsoft 365 environments, using tools and processes to deliver services to customers in accordance with SLAs, operational support including proactive monitoring of systems, assisting with incident resolution, performing standard and non-standard changes, identification of inefficient procedures or processes and suggesting areas of improvements.
This role will be an opportunity to grow your career and make a meaningful impact. You will have the chance to hone your skills alongside a highly talented and collaborative team, all while enjoying the recognition, growth opportunities, and benefits that come with being part of a global organisation.
About you:Previous experience in a similar role at a Level 3 Support Engineer for M365 and Azure platformsExpertise across Windows Operating Systems (Server & Workstation) Active Directory, Azure Active Directory; Office 365 (Exchange Online, SharePoint Online)A strong knowledge of Microsoft Azure (IaaS), Azure Virtual Machine and backup technologies such as Azure Backup, and Azure Site Recovery ServicesAn appreciation and keen interest in Microsoft Enterprise Mobility & Security, SCCM, Hyper-V/VMwareExpertise with various ICT Network infrastructure technologies & methodologies such as: WAN, LAN, Remote Access, WirelessAny relevant Microsoft certifications will be highly regardedWhy join us: At NCS Australia, you'll be part of a team that values your growth and development. Our comprehensive global learning and development program will equip you with the skills and knowledge needed to succeed. Plus, you'll be mentored by some of the industry's best, and have access to a worldwide network of career opportunities. Join us now and discover just how far your career can go! We are in the process of refreshing our employee benefits, so don't forget to ask our Talent Acquisition Team about what's on offer. We take pride in our commitment to valuing and supporting our people and the communities we serve. Diversity, inclusivity, and being different are not just buzzwords for us - they are integral to our culture. We are dedicated to upholding Equal Employment Opportunity Principles and providing reasonable accommodations to all our applicants. If you require any assistance or modifications to navigate our careers site or complete your application, please don't hesitate to reach out to us at ******. Other important stuff: To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks. As we navigate through our business integration process, we will continue to issue contracts under our existing entities of ARQ, Dialog, CatapultBI, ICEMEDIA, Eighty20, Riley or AccessHQ. Visit our website https://www.ncs.co/en-au/ for more information. Agencies:We've got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.
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