It Support Specialist

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

About the team you'll join: Join our extraordinary IT support team on an exciting and rewarding adventure into the realm of technology! We're a vibrant crew of tech enthusiasts who embrace the art of making IT support fun and #human.

Our team believes in infusing fun, warmth, and genuine human connection into every user engagement session!

We're looking for an IT Support Specialist for our Melbourne office!

What you'll do:You will be responsible for providing outstanding customer service and IT support to Xero's rapidly growing internal user base.As this is a user-facing role, you will be a highly visible representative of our team, providing Xero's with the tools they need to do the best work of their lives.You'll take #Ownership over all support contact points (tickets, walk-ups, chat & phone); diagnosis, investigation, and resolution of service requests and incidents from across Xero.What you'll bring:Previous experience in a similar role, ideally within an enterprise organizationPassion and excitement for technology, coupled with outstanding interpersonal & customer service skillsA logical problem solver, adept at multitasking and time managementWe don't expect you to have exposure to it all, but some knowledge of the tools & hardware we use would be highly beneficial (Windows & Apple OS, G-Suite, Active Directory, Okta, or other cloud based applications)Why Xero? Offering very generous paid leave to use however you'd like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you'll do the best work of your life at Xero.

Our collaborative and inclusive culture is one we're immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. Our goal is to make sure you feel welcome and supported to do the best work of your life.

At Xero we embrace diversity and inclusion and value a #challenge mindset. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.

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