Sport Services Assistant

Join a premier Club certified Great Place to Work 2023 Free Exercise Classes, Golf Access & Lessons, Cardio Tennis Clinics Daily Staff meals, Employee Assistance Program, Sport Shop Discounts About RSGC The Royal Sydney Golf Club, founded in 1893, is one of Australia's most prominent social and sporting institutions. Our staff are professional and recognised for their skill and talent. We work together to progress the Club and to protect its traditions; we aim for excellence, to lead and support each other, and enjoy the experience. What will I be doing? Reporting to The Fitness Centre Manager, you will be the face of the Fitness Centre and responsible for creating a positive member experience. You will help to coordinate and ensure smooth running of an excellent Fitness facility including: a gym, indoor and outdoor pool, group exercise studios, child minding, massage and more. This is a part time role that requires availability to work the following days and times, Sundays 10am-6pm Mondays 12:30pm-8:30pm The key tasks include but are not limited to: Provision of exemplary service to members, including listening and responding to member needs in a professional and positive manner Daily administrative tasks including but not limited to: Inbound and outbound calls, member bookings, swim school administration, diary management. Undertake opening and closing procedures for the Fitness Centre when required Ensure members are charged for guest fees, entry fees, group fitness and personal training fees and any other expenses specific to the Fitness Centre and Northern Areas Sports Ensure the Club's rules and regulations are adhered to Ensure that the Fitness Centre and storage areas are maintained in an orderly condition and that the prescribed procedures for storage and strictly adhered to What does the Club need from me? A member-focused outlook and a passion for excellent service delivery Previous experience in the leisure/recreation industry Availability on Sundays and Mondays Experience with bookings/ CRM systems Experience with point of sale systems Ability to build and maintain effective working relationships with other staff Competency in using computers and associated software programs Excellent verbal and written communication skills Demonstrated ability to promote available services to members Demonstrated high levels of organisation and composure under pressure Preferred - Senior First Aid What's in it for me? Staff wellbeing program which includes free exercise classes for staff in our state-of-the-art fitness facilities, access to golf course and tennis clinics as well as an Employee Assistance Program Work in a positive and supportive team-focused workplace Daily staff meals Social functions 17.5% loading on Annual Leave  Uniforms provided plus uniform allowance $3.51 per shift Staff fund at year end Up to 20% discount on purchases (E.g. wine and sporting goods from our retail store) 15% discount on TFE hotel or apartment bookings across Australia, New Zealand and Europe. TFE brands include but are not limited to Adina, Vibe and Travelodge Street parking available and bus stop and ferry located outside the Club.  We foster an environment of belonging, celebrate diversity at the Club and make hiring decisions based on experience, skill and passion. We actively seek people who genuinely wish to have a positive impact on those around them. Our people make the difference in our workplace and we are proud to be certified as a 2023 Great Place to Work . Please note that if your application progresses to the pre-employment stage, you may be required to complete a background check. If the search returns a criminal record, the Club will assess whether the records impacts your ability to perform the key requirements of the role. If you ready for your next career move, we can't wait to hear from you! To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Kelly Garland on , quoting Ref No. 1169205. #J-18808-Ljbffr