Service Design Manager

Australian Citizens With NV1 Clearance residing in Australia only respond  Contract start ASAP to 6 months, 2 x 12 months extensions. Australian Citizen, NV1 Clearance, Canberra role. Send your responses to ****** Required Skills and Experience: A minimum of 5 years of experience in IT Service Design including Incident  and Problem Management. 5 years + experience within the Defence Industry and hold a firm  understanding on the internal workings of Defence ICT and the ITIL  framework. ITIL v3 or v4 certification Management skills for overseeing and coordination of a support team in  relation to incident and problem management; Proven client relationship management and able to translate technical issues  into clear business English. Attention to detail with the ability to create high quality documentation and  procedures. Practical knowledge of Configuration, Asset, Incident, Problem and Change  Management (ITIL V4 practices). Practical knowledge of Monitoring, Event and Service level Management  implementation (ITIL V4 practices). Knowledge management (ITIL V4 practices). Strong communication, interpersonal and negotiation skills with  demonstrable experience of presentation and engagement with  stakeholders, projects and business areas. Desirable Skills and Experience Experience working within the Defence environment. Previous experience in a team leadership support role. Experience within High Priority Incident management.