Contact Center Representative - Remote Work
Job details
Job Description:
We are seeking a motivated and resilient Contact Center Representative to join our team at Consolidated Edison. This is a remote work position based in Canberra, Australian Capital Territory. As an Associate Level Representative, you will be responsible for handling customer inquiries and resolving issues over the phone or through email.
Responsibilities:- Answer incoming calls and respond to customer emails in a professional and timely manner- Provide accurate information about our products and services- Resolve customer complaints and issues, escalating to the appropriate department when necessary- Process orders, returns, and exchanges- Maintain detailed records of customer interactions and transactions- Stay up-to-date on company policies and procedures- Collaborate with team members to improve customer satisfaction and productivity
Requirements:- 2 years of experience in customer service or a related field- Excellent communication skills, both verbal and written- Strong negotiation skills- Ability to think innovatively and solve problems creatively- Proficiency with computer systems and software- High school diploma or equivalent
Personality Traits:- Motivated- Resilient
Soft Skills:- Negotiation- Innovation
Benefits:- Relocation allowance- Dental insurance- Company transportation
Working Environment:At Consolidated Edison, we encourage calculated risk-taking to drive innovation and progress. Our team is dedicated to providing exceptional customer service while fostering a culture of creativity and growth.
Equal Opportunity Statement:Consolidated Edison is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
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