Inbound Sales And Service Consultant

Full timeExcellent Benefits + Hybrid WFH once fully trainedOnsite Training at our North Sydney Office for first 6 weeks7.6 hours per day on a rostered basis between 8am - 8pm Monday to FridayOur contact centre operates on Saturdays from 8am - 5pm so there may be times when you'll be required to work on a Saturday. However, if you work this shift, you will be entitled to a rostered day off (RDO) during the weekOnce competent in role, there will be an opportunity to work from home on a hybrid basis. This could be up to 4 days per week at home depending on performanceAbout HollardHollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, and pet. Hollard's unrelenting focus on diversity and inclusion, collaborative partnerships, and delivering great customer outcomes is at the heart of its business model, driven by its purpose of " Using our expertise, integrity and humanity to go further, together ".We have recently moved into our new, state-of-the-art facilities in North Sydney! This upgrade represents a major step forward in our commitment to providing innovative workspaces that support hybrid and remote work. Join our team and be a part of shaping the future of our organisation in our modern new home.About the RoleOur Inbound Sales and Service Consultants are responsible for answering inbound service and sales calls from a variety of customers and providing them with prompt, efficient, professional service regarding their insurance needs.Key responsibilities (however, not limited to the below):Providing accurate information efficiently and in relation to home and motor general insurance productsEstablishing new policies within agreed delegated levels of authorityUpdating and providing accurate information on existing policiesRetention of existing policies for Customers looking to cancelAchieve set business key performance indicators (KPI's)Maintain accurate customer and policy records on General Insurance systems via quality data processingObjection handling and problem-solving Customer concerns and queriesYour knowledge & experiencePrevious experience in any retail, hospitality or contact centre customer service positionStrong focus on delivery of superior customer serviceProven capability to interact over the telephone in a clear and professional mannerWorking at Hollard At Hollard you will be part of a supportive, valued and committed team. You will enjoy a challenging and rewarding work environment, career progression opportunities and great staff benefits and corporate discounts. We also offer many benefits to support your professional development and wellbeing including:Professional and technical development opportunitiesFlexible work from home options once competent in rolePaid parental and partner leaveAdditional leave options, including 5 well-being days each yearNovated lease optionsCorporate employee discounts from various retailersWellbeing benefits e.g., vaccinations, health insurance discounts, mental wellness training professional memberships, EAPHollard is unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences (including as relate to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity). These enhance cognitive diversity and psychological safety in our workplace for everyone.Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance.Even if you don't meet all our selection criteria, we encourage you to apply.Please note that a full background check will be completed on the successful applicant.Please Note: We will not require any support from Recruitment Agencies and kindly request that no unsolicited resumes are sent to Hollard employees in relation to this role or others. Only direct applications will be considered.Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?What's your expected annual base salary?How much notice are you required to give your current employer?Do you have any accessibility needs during the recruitment process?Hollard conducts background checks on all new employees. Are there any convictions you would like to disclose? If yes, please provide details.Please confirm your full legal name.Report this job advert Don't provide your bank or credit card details when applying for jobs.Choose from thousands of courses delivered by leaders in education.#J-18808-Ljbffr