Manager Government Relations & Customer Advocacy

Manager Government Relations & Customer Advocacy Public Relations & Corporate Affairs (Marketing & Communications) Government - State (Government & Defence) About the Company Every day our people provide reliable and trusted water services for more than 1.8 million South Australians. Our work helps ensure this state is a sustainable and healthy place to work and live. Our business supports our states prosperity and is significant in both size and impact. With a commitment to being climate-ready, we are guided by environmental goals and practices that enable continued service delivery, not just for todays community, but for future generations. For more than 165 years we have been delivering services for South Australians. Ongoing adaptation is necessary, and our people are encouraged to share and develop innovative solutions and fresh ideas. In short, we make a positive different to the lives of South Australians and the communities they live in every day. About the job The Manager of Government Relations and Customer Advocate will lead a newly merged, experienced team, where you will play a pivotal role in providing expert guidance and impactful outcomes for matters raised by our customers, Minister, Cabinet, and government. In this key position, you will oversee the management of complex matters, contributing significantly to the corporation's strategic objectives and goals. Your leadership will be central to ensuring seamless coordination between government and customer satisfaction, thereby enhancing the corporation's overall performance and reputation. About you As the Manager of this crucial team, you will lead by example, fostering a culture of excellence and collaboration. Your strategic thinking and problem-solving skills will be challenged as you navigate intricate government processes and address complex customer complaints. This position presents a distinctive chance to contribute significantly to both governmental relations and customer experiences, driving the corporation towards success and the achievement of its strategic milestones. We invite applications from individuals with substantial experience in similar leadership roles, guiding large and intricate teams, coupled with a background in business governance. In addition, your responsibilities will include: Fostering trust with our people, customers and community by providing expert advice and service that ensure we effectively communicate and engage audiences with our business strategy and its delivery across South Australia, every day. You will: Build and lead an effective high performing team that works collaboratively toward achieving the organisation's goals. Take responsibility for the safety and wellbeing of yourself and others including your own fitness for work (e.g. ensuring youre not under the influence of drugs, alcohol and/or fatigue). Lead SA Waters engagement with ministers, Cabinet, and government relations to a high standard. Develop and maintain a leading practice Corporate Complaint Management approach and procedure that is easily accessed and understood by customers and our people that encourages capture of all complaints and fair, empathetic customer centred resolutions. Ensure the practices for the provision of service gestures across the business are well defined, understood and reporting requirements are fulfilled. Foster quality decision making, particularly by ensuring quality processes and documentation. Your success in this role will come from: Appropriate tertiary qualifications and/or experience in working with senior business leaders including CEO/General Managers/Senior Managers. High level interpretation, problem solving and analytical capabilities. Highly developed influencing, negotiation and mediation skills. Demonstrated expert understanding and knowledge of the processes of Government, Cabinet and the Parliament. Demonstrated ability to lead large teams, including setting priorities and managing workloads as well as mentoring and development of people. Experience of building relationships and exerting influence with key stakeholders inside and outside of business. High level of written and verbal communication skills, including the ability to interpret and explain policy and procedures and develop well researched, clear and concise correspondence, briefing notes and reports. Ability to work under pressure to meet multiple deadlines with limited direction. To apply, click 'Apply'. Please submit and complete the application form, upload a cover letter and current resume. For enquiries or a copy of the Position Description, please contact Despina Livadiotis from the Talent Acquisition team Applications close 11:55pm, 28 April 2024. A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTQ+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds. Our Industry is like no other. Dive into the wonderful world of water and explore the boundless opportunities. Learn more about the water industry at Report this job advert Don't provide your bank or credit card details when applying for jobs. Choose from thousands of courses delivered by leaders in education. #J-18808-Ljbffr