Business Analyst - Loyalty

Join the change. Together, we'll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL. We're re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You'll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow. Everyone at AGL is an important part of building a better energy future and we want you to join in. About the Role: Business Analyst - 12 month fixed term - Melbourne based AGL employs cutting-edge technology to proactively meet and exceed customer needs, gaining a competitive edge. Our data, decision-making, and marketing automation tech, along with streamlined delivery, enable seamless customer interactions, resulting in enhanced outcomes. The Marketing Delivery teams focus on planning, prioritizing, developing, and operating an enterprise-scale Customer Engagement Engine (CEE) for meaningful conversations with customers at scale. The Business Analyst is responsible for end-to-end analysis and shaping initiatives, including scrum master duties. What you'll be doing: The Business Analyst oversees end-to-end campaign management, ensuring a customer-centric approach while enhancing team efficiency and delivering value for the organization. This role serves as the main link between stakeholders and two delivery teams, ensuring clear requirement elicitation, analysis, and documentation. Additionally, the role reports indirectly to the Business Delivery Lead for Value Optimization and Emerging Products to support their deliverables. Facilitate workshops with various stakeholders to identify and manage impacts. Drive discussions with stakeholders to define initiative objectives and requirements. Collaborate with the Business Delivery Lead and Campaign owners to determine a balanced minimum viable product. Ensure process integrity across multiple systems and business units. Capture detailed requirements using acceptance criteria scenarios. Collaborate closely with the team to ensure a quality end-product. Identify, manage risks, issues, and dependencies. Maintain lean documentation for all functionality delivered. Lead Analysis and Shaping activities for all campaigns. Act as the scrum master and oversee team rituals (Stand ups, Retros, Kick-offs, etc). About you: Previous demonstrated experience working in delivery or a similar environment in a similar role and working alongside a scrum team. Exceptional interpersonal, presentation and communication skills Strong analytical and problem-solving skills. Experience documenting complex requirements and defining, maintaining and updating process documents for best practice. High attention to detail and a strong understanding of regulatory compliance for all direct marketing active associated with customer data Sql knowledge preferred but not a mandatory requirement. Understanding of PEGA, ADOBE and other similar platforms, and its functions is desirable We'd love to see your application, submitted by: 24th April 2024. Inclusion at AGL At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences. We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers AGL is a Circle Back Initiative employer - we commit to respond to every applicant. Job Family Group: Business and Organization Analysis Management #J-18808-Ljbffr