Guest Relations Supervisor

Career development and progression A wide range of employee benefits, including discounted car park and dry cleaning, meals while on duty, global accommodation discounts Potential Year-End Performance-Based Incentive (Full time/Part time only)  Are you a highly organized and customer-oriented professional with a passion for delivering exceptional hospitality experiences? We are seeking a Front Office Supervisor to join our dynamic team at Shangri-La Sydney. About Us Shangri-La Sydney is situated in the heart of the historic Rocks district. With 564 guest rooms and suites, a luxurious Chi Spa, 4 food and beverage outlets and 18 conference and meeting rooms, this Deluxe 5-star hotel is tailored towards both the corporate and leisure guest. About the Role Oversee daily front desk operations, ensuring efficient check-in and check-out processes. Train and mentor front desk staff, providing guidance on guest service standards and procedures. Handle guest inquiries, concerns, and complaints promptly and effectively. Maintain accurate records of room inventory, reservations, and financial transactions. Collaborate with other departments to ensure seamless guest experiences. Assist with managing room allocations, rates, and availability. Monitor and optimize guest satisfaction scores through proactive measures. Ensure compliance with hotel policies, procedures, and safety regulations. About You Previous experience in a supervisory role in a hotel front office department or similar. Exceptional interpersonal and communication skills. Strong problem-solving and decision-making abilities. Proficient in using hotel management systems and software. Excellent organizational and time management skills. Ability to work effectively in a fast-paced and high-pressure environment. Flexibility to work various shifts, including weekends and holidays. Customer service-focused mindset with a genuine desire to exceed guest expectations. Join our team and contribute to creating memorable guest experiences. We offer competitive compensation, opportunities for growth, and a supportive work environment. If you possess the skills and passion for delivering exceptional service, apply now! Only shortlisted candidates will be contacted. No recruitment agencies, please #J-18808-Ljbffr