Help Desk Level 3 Team Leader

Help Desk & IT Support (Information & Communication Technology) Join a leading Brisbane MSP as a Level 3 Engineer Are you ready to take your technical expertise to the next level? Are you passionate about designing, implementing, and troubleshooting complex IT solutions? Maybe you are a master mentor who loves helping your Level 1 & 2 team members!? If so, we want to hear from you today! Why Join Our Client: A fun and engaging culture where we empower their people's individuality Competitive salary and benefits package Opportunities for career growth and development Dynamic and collaborative work environment Make a real impact by contributing to cutting-edge IT solutions Brisbane CBD office (5 mins to Central) As a Level 3 Engineer, you will play a crucial role in designing, implementing, and troubleshooting and analysing complex IT solutions for SMB + Gov clients. You will work closely with the team of Level 1 and Level 2 engineers, as well as project managers, account managers, and service delivery managers, to ensure the highest level of service quality and customer satisfaction. Required Skills: Expertise in various IT domains such as networking, security, cloud, storage, virtualization, backup, and disaster recovery Ability to work independently and as part of a team, managing multiple tasks and priorities Strong communication skills, both technical and non-technical Knowledge of IT service management frameworks such as ITIL, and project management methodologies such as Agile and Waterfall Ability to demonstrate leadership, creativity, and customer focus Key Responsibilities: Designing, configuring, and maintaining complex IT systems and architectures Troubleshooting and resolving technical issues using analytical and problem-solving skills Communicating effectively with clients and stakeholders, both verbally and in writing Mentoring and coaching Level 1 and Level 2 engineers, sharing knowledge and experience Staying up-to-date with IT trends and innovations, and adapting to changing customer needs Sophos CISCO Meraki Fortinet Striker Qualifications: Bachelor's degree in Computer Science (desirable but not required), Information Technology, or related field experience 5+ years of experience in a similar role Relevant certifications (e.g., CCNP, CISSP, VMware Certified Professional) If you're ready to take your career to the next level and join a team of passionate professionals, apply now to become our clients Level 3 Engineer or if you want to have a confidential chat contact Dean (Director of Technology recruitment) on (email protected) At Rec4Tech we believe a diverse workplace is a happy workplace, and we enjoy working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds, and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require accommodations to be made for your application to be assessed we are more than happy to discuss how that can be arranged. Report this job advert Don't provide your bank or credit card details when applying for jobs. What can I earn as a Helpdesk Team Leader #J-18808-Ljbffr