Compliance Lead

An opportunity to make an impact to the TMBL global payments ecosystem Drive the change and compliance of the banks payments system Hybrid model of WFH and in office, Homebush/Sydney City/Parramatta/Rooty Hill About the Role

This role supports the Bank by driving change and managing compliance of the Bank's payments ecosystem - spanning payments operations, payments surveillance and investigations, scheme management and vendor engagement. The focus is to align, support and deliver the ongoing integration of the Bank's strategy whilst complying with industry changes and obligations, and ensuring positive experiences for members, employees and partners are maintained.



The Payments & Schemes Compliance Lead also manages changes and new initiatives to Payments Services, systems and processes for the Bank.



About You Initiate and lead projects related to emerging Payment Services related developments for the Bank. Coordinate internal resources and third parties for New Payments Platform (NPP) compliance and Card Scheme mandates Accountable for ensuring TMBL is compliant with all Payment Provider's requirements and industry legislation Liaises with Cuscal to organise Cuscal Portal, EFT, Verified by Visa and NPP Payments Hub access for the Bank's employees as required Acts as the liason between TMBL and industry bodies such as COBA, Cuscal, AusPaynet, etc Leads people, and builds and coaches organisational talent Vendor management Third Party Vendor contracts ownership and relationship management Reviews and proposes recommendations regarding Third Party Contract negotiations Adherence to the Bank's chosen project management methodology Supports agile practices and leads continuous measurable improvements Communicate changes required of payments systems or vendor solutions to ensure the Bank's payments services are maintained and up to date Responsible for ensuring that all processes, relating to Payment functions are current and published in Process Manager in a timely manner Communicates changes to procedures and processes in timely manner with internal and external stakeholders Assists with change management and training for process changes within Payment Services Champion improvements and enhancements related to Payment Services within the core banking system and self-service channels Accountable for ensuring that test plans/testing for scheduled Visa, EFTPOS and NPP Mandates, attestations or certification compliance are completed correctly and within required timeframes Responsible for conducting annual audit of EFT tokens to adhere to regulatory requirements Monitors Data Integrity Reports to ensure assurance and consistency of data stored in the data warehouse Qualifications & Skills FSR Tier 2 accreditation Extensive experience and knowledge of working in the payments and card schemes landscape and how they are used by financial institutions, retailers, and Australian businesses Knowledge of card services, production, direct entry, BPAY and Member Chequing Experience in influencing and managing internal and external stakeholder relationships Project delivery experience Cert IV or Diploma in Financial Services - highly regarded Completion of Project Fundamentals Training - highly regarded. Extensive knowledge of the ePayments code and Australian Payments Network required Ability to analyse and interpret general business periodicals, professional journals, technical procedures or government regulations Ability to present and translate current and emerging industry strategies on payments into functional project plans for effective execution and delivery Ability to write reports, business correspondence and procedures manuals in line with the Bank's standards in an effective manner Exceptional verbal and written communication with the ability to tailor messaging to the right audience Intermediate/Advanced MS Office applications and skills as well as an ability to learn and adapt to new system quickly About us:

Teachers Mutual Bank Limited is one of the largest mutual banks in Australia. We are a globally-recognised socially responsible bank with profit-for-purpose as our business model and philosophy. At our Bank, social responsibility is built-in, not bolted on and drives our business practices, people, and products.



We are proud to serve some of Australia's essential workers in education, emergency services and healthcare. We believe they deserve a bank that does good for their community.



We have been named one of the World's Most Ethical Companies for ten years in a row and are a Certified B Corp Bank.



Our employees embrace our organisation's values of passion, advocacy and sustainability, and contribute to a diverse and inclusive workplace culture founded on mutual respect, equality and a focus on striving to deliver exceptional member service.



We work under a hybrid working model to provide flexibility in the workplace. For more information about working conditions as well as our employee value proposition, please visit the careers page on our website at or find us on LinkedIn!



How to apply:

Please click the APPLY button and follow the prompts.



For a confidential conversation, please contact Elroy Gonsalves on



Teachers Mutual Bank Ltd may conduct a background or reference check (or both) as part of the recruitment process. By applying you agree to cooperate fully in those procedures and understand that an offer is subject to the satisfactory outcome of those checks, at the discretion of Teachers Mutual Bank Ltd.